Devender .
Aali village, New Delhi
Summary
Dedicated professional with exceptional interpersonal skills and a focus on customer satisfaction. Experienced in managing multiple tasks efficiently while maintaining high-quality service. Quick learner with a strong ability to adapt to new challenges. Technical proficiency in various software applications enhances productivity and effectiveness.
Overview
2026
2026
years of professional experience
Work History
Ecommerce Executive
Ecom Express LTD.
New Delhi
2020.01- - Current
- Lead first-mile and last-mile operations across multiple offices.
- Managed fresh delivery team, overseeing cash handling and ensuring on-time deliveries.
- Handled delivery and mail escalations to maintain service quality.
- Coordinated pickup and RTS operations to enhance efficiency.
- Trained new staff to optimize team performance within budget constraints.
- Oversaw all center operational activities to ensure smooth functions.
- Planned and managed team performance, setting individual performance targets.
- Implemented SEO best practices for improved e-commerce search engine rankings.
- Managed the hiring process of new team members by conducting interviews, evaluating resumes, and onboarding staff.
- Created a system for managing customer inquiries related to product delivery issues.
- Fostered a positive work environment by recognizing individual achievements.
Education
Bachelor of Arts - Arts
Monad University
Hapur, Uttar Pradesh07-2019
Skills
- Ecommerce operations
- Team performance management
- Customer inquiry management
- Cash handling
- Customer relationship management
- Employee onboarding
- Problem solving
- Team building
- Staff training
- Documentation and reporting
- Overtime management
- Strategic planning
- Shift scheduling
- Performance evaluations
- Leadership
- Team motivation
- Work Planning and Prioritization
- Mentoring
- Daily workflow improvement
- Issue resolution
- Key performance indicators
Accomplishments
- Received appreciation and thank-you cards, and Gladiator awards
- Received many appreciations from national and regional managers by mail
References
References available upon request.
Timeline
Ecommerce Executive
Ecom Express LTD.
2020.01- - Current
Bachelor of Arts - Arts
Monad University
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