Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Devender .

Devender .

Aali village, New Delhi

Summary

Dedicated professional with exceptional interpersonal skills and a focus on customer satisfaction. Experienced in managing multiple tasks efficiently while maintaining high-quality service. Quick learner with a strong ability to adapt to new challenges. Technical proficiency in various software applications enhances productivity and effectiveness.

Overview

2026
2026
years of professional experience

Work History

Ecommerce Executive

Ecom Express LTD.
New Delhi
2020.01- - Current
  • Lead first-mile and last-mile operations across multiple offices.
  • Managed fresh delivery team, overseeing cash handling and ensuring on-time deliveries.
  • Handled delivery and mail escalations to maintain service quality.
  • Coordinated pickup and RTS operations to enhance efficiency.
  • Trained new staff to optimize team performance within budget constraints.
  • Oversaw all center operational activities to ensure smooth functions.
  • Planned and managed team performance, setting individual performance targets.
  • Implemented SEO best practices for improved e-commerce search engine rankings.
  • Managed the hiring process of new team members by conducting interviews, evaluating resumes, and onboarding staff.
  • Created a system for managing customer inquiries related to product delivery issues.
  • Fostered a positive work environment by recognizing individual achievements.

Education

Bachelor of Arts - Arts

Monad University
Hapur, Uttar Pradesh
07-2019

Skills

  • Ecommerce operations
  • Team performance management
  • Customer inquiry management
  • Cash handling
  • Customer relationship management
  • Employee onboarding
  • Problem solving
  • Team building
  • Staff training
  • Documentation and reporting
  • Overtime management
  • Strategic planning
  • Shift scheduling
  • Performance evaluations
  • Leadership
  • Team motivation
  • Work Planning and Prioritization
  • Mentoring
  • Daily workflow improvement
  • Issue resolution
  • Key performance indicators

Accomplishments

  • Received appreciation and thank-you cards, and Gladiator awards
  • Received many appreciations from national and regional managers by mail

References

References available upon request.

Timeline

Ecommerce Executive

Ecom Express LTD.
2020.01- - Current

Bachelor of Arts - Arts

Monad University

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