Travelling Around The World
Jitendra Singh Datka
Hospitality
Jaipur
Summary
Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating to manage processes effectively.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Process Associate
Igt Solutions Pvt Ltd.
Delhi
01.2023 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Restaurant Manager
Bahar Projects
Kuwait
06.2021 - 10.2022
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
Bar & Restaurant Manager
PNS Foods Pvt Ltd.
Mumbai
10.2019 - 05.2021
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Food & Bar Supervisor
Al-Khoory Hotels
Dubai
02.2019 - 08.2019
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Handled cash accurately and prepared nightly deposits.
- Worked with distributors to add new products to bar menu.
- Purchased supplies according to expected demand.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Restaurant & Bar In-Charge
Flora Hotels
Dubai
01.2017 - 12.2018
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Reduced inventory costs by evaluating and streamlining vendor selection process.
- Increased sales annually by creating and implementing marketing plans, menus, specials and promotions.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
Butler
Taj Mahal Palace & Towers
Mumbai
02.2015 - 06.2016
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Supervised staff by maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.
F&B Associate
Vivanta By Taj President
Mumbai
02.2013 - 10.2014
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
F&B Associate
Orchid Hotels
Mumbai
06.2012 - 01.2013
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Industrial Trainee
Mirage Hotel
Mumbai
12.2011 - 05.2012
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Wrote reports and papers for various levels of technical users.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Monitored and tracked team performance to identify and target deficiencies.
Education
Bachelor of Science - Hospitality
Kohinoor College of Hotel & Tourism
Mumbai 07.2009 - 06.2012
High School Diploma -
Vikas Jr. College
Vishakhapatnam 06.2007 - 06.2008
GED -
Saraswati Vidhya Vihar
Vishakhapatnam 04.2005 - 03.2006
Skills
Problem-Solving
undefinedAccomplishments
- Achieved Budget by completing Operations with accuracy and efficiency.
- Collaborated with team in the development.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Reduced employee turnover by creating and implementing a no-cost incentive program.
Interests
Swimming
Making New Friends
Timeline
Process Associate
Igt Solutions Pvt Ltd.
01.2023 - Current
Restaurant Manager
Bahar Projects
06.2021 - 10.2022
Bar & Restaurant Manager
PNS Foods Pvt Ltd.
10.2019 - 05.2021
Food & Bar Supervisor
Al-Khoory Hotels
02.2019 - 08.2019
Restaurant & Bar In-Charge
Flora Hotels
01.2017 - 12.2018
Butler
Taj Mahal Palace & Towers
02.2015 - 06.2016
F&B Associate
Vivanta By Taj President
02.2013 - 10.2014
F&B Associate
Orchid Hotels
06.2012 - 01.2013
Industrial Trainee
Mirage Hotel
12.2011 - 05.2012
Bachelor of Science - Hospitality
Kohinoor College of Hotel & Tourism
07.2009 - 06.2012
High School Diploma -
Vikas Jr. College
06.2007 - 06.2008
GED -
Saraswati Vidhya Vihar
04.2005 - 03.2006
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