Johnson Nadar
Process Associate
Gandhinagar
Summary
Dynamic Process Associate with expertise in bankruptcy processes at Tata Consultancy Services. Proven ability to enhance client satisfaction through effective communication and meticulous attention to detail. Skilled in multitasking and analytical problem-solving, successfully managing high volumes of cases while ensuring compliance and data security. Committed to delivering exceptional results under pressure.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Process Associate
Tata Consultancy Services
01.2022 - Current
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining the quality.
- Maintained accurate records of client information, ensuring confidentiality and data security throughout the process.
- Delivered high-quality work under pressure, managing multiple cases at once without compromising attention to detail or accuracy.
- Have different bankruptcy process knowledge such as Chapter 7, Chapter 13, Motion for Relief, Proof Of Claims, Payment Change Notification and ledgers.
- Conducted detailed financial analyses to assess clients'' eligibility for various debt relief options such as Chapter 7 or Chapter 13 bankruptcies.
Associate
Quatrro Mortgage Services Pvt
07.2019 - 04.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Evaluated complex borrower profiles to determine creditworthiness and make informed lending decisions.
- Mentored team members on best practices for mortgage origination, contributing to overall department success.
- Coordinated with multiple departments to ensure seamless loan processing, from initial application through closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Education
Bachelor in Banking And Insurance - Banking And Insurance
NES RATNAM COLLEGE
Mumbai 04.2001 -
HSE in Banking - Banking
NES JUNIOR COLLEGE
Mumbai, India 04.2001 -
SSE -
Bright High School
Mumbai 04.2001 -
Skills
Teamwork and collaboration
Time management
Problem-solving
Decision-making
Problem-solving abilities
Multitasking
Adaptability and flexibility
Effective communication
Analytical skills
Microsoft Excel (V-look up, Pivot, X-lookup)
Microsoft Word and Power point
Accomplishments
- Awarded as "Star Performer" of the month for maintaining the consistency in achieving the productivity, quality and client Satisfaction.
- Received multiple appreciations from client for providing them on time service and stellar performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets and shared the data with client.
- Projected for live assignments and quality reports in cloud computing portal.
- Have achieved and tracked client SLA consistently for last 6 months.
Timeline
Process Associate
Tata Consultancy Services
01.2022 - Current
Associate
Quatrro Mortgage Services Pvt
07.2019 - 04.2021
Bachelor in Banking And Insurance - Banking And Insurance
NES RATNAM COLLEGE
04.2001 -
HSE in Banking - Banking
NES JUNIOR COLLEGE
04.2001 -
SSE -
Bright High School
04.2001 -