Devendra Dahal
New Delhi
Summary
My objective is to continue to learn and progress in a company that fosters my skills and develops new abilities that allow personal and professional growth. I desire to offer excellent leadership, interpersonal and analytical skills to my environment. I am customer obsessed, strive for the best work from myself and my team, and produce top quality work.
Overview
1
1
year of professional experience
Work History
Process Associate
Genpact
Noida
11.2023 - Current
- Processed incoming mail and faxes related to insurance claims.
- Reviewed insurance policies to determine coverage and eligibility for claims processing.
- Submitted claims forms with all necessary documents to insurance companies for payment authorization.
- Assisted in resolving customer inquiries and complaints regarding insurance claims processing.
- Identified potential fraud cases based on data analysis of submitted claims.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
Transaction Risk Investigator - Associate
Amazon
Bengaluru
10.2022 - 10.2023
- Conducted investigations into suspicious accounts to identify and mitigate risk.
- Analyzed customer data, transaction information, and other relevant documents for potential fraud.
- Monitored customer accounts for any unusual suspicious activity and identified suspicious trends using data analysis techniques.
- Followed data security protocol and maintained customer confidentiality.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Assisted in developing policies and procedures related to transaction risk management.
- Collaborated with internal teams such as A-Z claims operations to ensure accurate investigation results.
Education
Bachelor of Science - Physics, Mathematics & Electronics with CGPA 6.98
Christ University
Bengaluru, India07.2021
CBSE (CLASS XII) - Science, Mathematics & English With CGPA 9.0
Sainik School Imphal
Manipur, India04.2018
CBSE (CLASS X) - Science, Mathematics & Social Science With CGPA 10
Sainik School Imphal
Manipur, India03.2016
Skills
- Strong interpersonal skills
- Professionalism in client interactions
- Effective teleconferencing and email communication
- Excellent verbal and written communication
- Proofreading and editing skills
- Familiarity with industry terminology
- Adherence to quality standards
- Strong Attention to Detail
- Research skills to gather industry-specific information
- Compliance with company standards and benchmarks
- Commitment to meeting targets
- Adherence to Service Level Agreements (SLAs)
Hobbies
- My hobbies include going for a morning run, listening to podcasts and playing table-tennis.
DECLARATION
I hereby declare that above information given by me is true to the best of my knowledge.
Timeline
Process Associate
Genpact
11.2023 - Current
Transaction Risk Investigator - Associate
Amazon
10.2022 - 10.2023
Bachelor of Science - Physics, Mathematics & Electronics with CGPA 6.98
Christ University
CBSE (CLASS XII) - Science, Mathematics & English With CGPA 9.0
Sainik School Imphal
CBSE (CLASS X) - Science, Mathematics & Social Science With CGPA 10
Sainik School Imphal
Similar Profiles
Zaki Uddin SyedZaki Uddin Syed
ITSM Consultant (IM,PM,CM) at GenpactITSM Consultant (IM,PM,CM) at Genpact
Afreen FatimaAfreen Fatima
Process associate at GenpactProcess associate at Genpact
María Fernanda Granados ArroyoMaría Fernanda Granados Arroyo
Customs Process Developer at GenpactCustoms Process Developer at Genpact
S SrinivasS Srinivas
Senior Associate at GenpactSenior Associate at Genpact
Manvendra KumarManvendra Kumar
Manager- Finance & Costing at Genpact India Private LimitedManager- Finance & Costing at Genpact India Private Limited