Sudesh Kumar Sharma
Sales Manager
Kotputli
Summary
Results-driven sales professional with strong background in loan products and financial services. Demonstrates keen ability to build and maintain client relationships, ensuring high level of customer satisfaction and retention. Skilled in assessing client needs, presenting tailored solutions, and closing deals. Known for teamwork, adaptability, and delivering consistent results in dynamic environments.
Overview
12
12
years of professional experience
Work History
Sales Manager
IDFC First Bank
04.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Strengthened relationships with clients by providing personalized service and addressing concerns promptly.
- Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
- Boosted overall profitability by identifying new business opportunities within the local market, promoting appropriate financial products to potential customers.
Sales Manager
HDB FINANCIAL SERVICES
01.2016 - 04.2020
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
Auto Dosing Supervisor
BHAVIK TERRY PVT LTD
05.2014 - 01.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Quality Supervisor
EMERGE GLASS PVT LTD
04.2013 - 05.2014
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Maintained QA programs.
Education
10th -
Bord of Rajasthan
12th - undefined
Bord of Rajasthan
B.A. - undefined
University of Rajasthan
JaipurSkills
Decisive
Territory Management
Sales operation
Staff Management
Sales expertise
Business Development
Financial transactions expertise
Cash Handling
Credit
Financial Industry Computer Systems Loan Accountant
Relationship building and management
Loans
Financial services
Financial analysis aptitude
Timeline
Sales Manager
IDFC First Bank
04.2020 - Current
Sales Manager
HDB FINANCIAL SERVICES
01.2016 - 04.2020
Auto Dosing Supervisor
BHAVIK TERRY PVT LTD
05.2014 - 01.2016
Quality Supervisor
EMERGE GLASS PVT LTD
04.2013 - 05.2014
12th - undefined
Bord of Rajasthan
B.A. - undefined
University of Rajasthan
10th -
Bord of Rajasthan
Personal Information
- Date of Birth: 09/12/84
- Nationality: Indian
- Marital Status: Married