Devendra Agarwal

• Overseeing the performance of a 14-member full-time team tasked with reviewing, investigating, and escalating alerts from diverse surveillance systems to detect violations of internal policies or potential market abuse risks within EMEA's Level 1 trade surveillance operations.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Implemented routine individual feedback sessions, leading to quantifiable enhancements in performance.
• Consistently obtained positive feedback from team members on the equity and clarity of performance assessments.
• Created a comprehensive Excel model to monitor and illustrate volume data. In collaboration with stakeholders, identified the business factors influencing volume fluctuations and produced actionable insights for resource allocation planning.
• Actively participated in control performance working group project and streamlined the process of identifying the low performing controls by collaborating with control effectiveness working group.
• Support change team and control owner in testing and deployment of surveillance controls, timely completion of MSII, regulatory/exchange/business queries.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

• Opportunity to work in large and complex organization with a demanding customer base and in challenging and changing business
environment.
• Able to organize and prioritize multiple tasks and responsibilities; able to follow through and meet deadlines; able to manage expectations appropriately; able to use firm's resources efficiently.
• Able to win confidence of clients; sensitive to clients' needs in both anticipating and delivering upon requests; able to build strong, long-term business relationships.
• Demonstrates professionalism, integrity, maturity, intellectual curiosity, initiative and good judgment; takes pride of ownership for wins and accountability for losses/mistakes; knows when to ask for help.
• Project involved process improvement and redesigning Operation Modules. Automation being focus area.
• Daily Audits of funds Reconciled & Reviewing Cash Availability Figure before it is sent over to Client and Portfolio Management Group.
• Doing External and Internal Error Analysis and investigating root cause and providing instant feedback to team.

• Support Managers on Performance Management process to drive culture of continuous performance management within organization.