Devendra Singh Rajput
Dombivli
Summary
Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
3
3
years of professional experience
Work History
Sr. Executive (Telesales)
Hexaware Technologies Ltd
Navi Mumbai
2024.02 - Current
- Conducted regular outreach activities such as outbound calls, emails, and text messages to generate leads.
- Delivered effective solutions to meet customers' specific requirements.
- Maximized profitability by successfully recommending additional upgrades and offerings to current customers.
- Ensured reliable and organized customer interaction records by utilizing CRM software.
Associate (Telesales & Retention)
Capita India Pvt. Ltd
Mumbai
2023.04 - 2023.11
- Delivered exceptional customer service to ensure customer retention and address all queries and concerns.
- Explored possibilities for enhancing existing product line according to customer needs.
- Analyzed industry trends and competitor insights to enhance customer retention.
- Ensured accurate and organized records of customer interactions and transactions using CRM system.
Sr. Associate
Sutherland Global Pvt. Ltd
Navi Mumbai
2021.10 - 2022.10
- Developing strong relationships with customers through providing personalized assistance and support.
- Achieved and upheld a strong sense of professionalism while addressing demanding customer situations.
- Maintained an excellent track record of delivering top-notch customer service, consistently exceeding customer expectations.
- Addressed and resolved customer complaints in a timely and effective manner.
Education
BHTMS - Hospitality Administration And Management
Kohinoor College of Hotel Management
Mumbai2011-01
High School Diploma -
Guru Nanak English High School
Mumbai2005-06
Skills
- Growth planning
- Operations Oversight
- Program Oversight
- Travel Coordination
- Performance Improvement
- Procedure Implementation
- Closing sales
- Sales Strategies
- Upselling products
- Time Management
- Performance-driven
- Adaptability
- Quality Assurance
- Multitasking
- Excellent Communication
- Skilled negotiator
Timeline
Sr. Executive (Telesales)
Hexaware Technologies Ltd
2024.02 - Current
Associate (Telesales & Retention)
Capita India Pvt. Ltd
2023.04 - 2023.11
Sr. Associate
Sutherland Global Pvt. Ltd
2021.10 - 2022.10
BHTMS - Hospitality Administration And Management
Kohinoor College of Hotel Management
High School Diploma -
Guru Nanak English High School