Devendra Singh Rajput
Dombivli
Summary
Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
3
3
years of professional experience
Work History
Sr. Executive (Telesales)
Hexaware Technologies Ltd
Navi Mumbai
02.2024 - Current
- Conducted regular outreach activities such as outbound calls, emails, and text messages to generate leads.
- Delivered effective solutions to meet customers' specific requirements.
- Maximized profitability by successfully recommending additional upgrades and offerings to current customers.
- Ensured reliable and organized customer interaction records by utilizing CRM software.
Associate (Telesales & Retention)
Capita India Pvt. Ltd
Mumbai
04.2023 - 11.2023
- Delivered exceptional customer service to ensure customer retention and address all queries and concerns.
- Explored possibilities for enhancing existing product line according to customer needs.
- Analyzed industry trends and competitor insights to enhance customer retention.
- Ensured accurate and organized records of customer interactions and transactions using CRM system.
Sr. Associate
Sutherland Global Pvt. Ltd
Navi Mumbai
10.2021 - 10.2022
- Developing strong relationships with customers through providing personalized assistance and support.
- Achieved and upheld a strong sense of professionalism while addressing demanding customer situations.
- Maintained an excellent track record of delivering top-notch customer service, consistently exceeding customer expectations.
- Addressed and resolved customer complaints in a timely and effective manner.
Education
BHTMS - Hospitality Administration And Management
Kohinoor College of Hotel Management
Mumbai01-2011
High School Diploma -
Guru Nanak English High School
Mumbai06-2005
Skills
- Growth planning
- Operations Oversight
- Program Oversight
- Travel Coordination
- Performance Improvement
- Procedure Implementation
- Closing sales
- Sales Strategies
- Upselling products
- Time Management
- Performance-driven
- Adaptability
- Quality Assurance
- Multitasking
- Excellent Communication
- Skilled negotiator
Timeline
Sr. Executive (Telesales)
Hexaware Technologies Ltd
02.2024 - Current
Associate (Telesales & Retention)
Capita India Pvt. Ltd
04.2023 - 11.2023
Sr. Associate
Sutherland Global Pvt. Ltd
10.2021 - 10.2022
BHTMS - Hospitality Administration And Management
Kohinoor College of Hotel Management
High School Diploma -
Guru Nanak English High School
Similar Profiles
Saravan Kumar SrirangSaravan Kumar Srirang
General Manager at Hexaware Technologies LtdGeneral Manager at Hexaware Technologies Ltd
Abhilash AnandhAbhilash Anandh
IT Team Leader at Hexaware Technologies LtdIT Team Leader at Hexaware Technologies Ltd
Nishwanth SelamNishwanth Selam
Senior Software Engineer at Hexaware Technologies ltdSenior Software Engineer at Hexaware Technologies ltd
Ashakumari GSAshakumari GS
Technical Architect at Hexaware Technologies LtdTechnical Architect at Hexaware Technologies Ltd
Rahul KhetalRahul Khetal
Manager- Rest Of Maharashtra at CMS Info Systems Ltd.Manager- Rest Of Maharashtra at CMS Info Systems Ltd.