Pushark Lakhera

• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes, and implementing targeted solutions.
• Boosted operational efficiency through the implementation of lean principles, resulting in reduced waste and improved production timelines.
• Served as a primary mode of contact for the sales team in case of any issues.
• Collect, analyze, and prepare data reports for the CEO to support business decisions.
• Coordinating and organizing multiple meetings for the CEO and Director.
• Collaborate with the sales and SCM team to prepare and update on rolling plan.
• Coordination with different heads to prepare functional plans for 6 months and share with the CEO and board of directors meeting.
• Work on special projects assigned by the CEO or Director. Track progress and report to the management members monthly.
• Working on supply chain and logistics management matters for all the zones.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Served as a liaison between internal departments, such as production, logistics, and finance, ensuring seamless end-to-end management of client accounts.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Prepared sales presentations for clients, showing the success and credibility of products.
• Analyze large volumes of financial data to identify trends, risks, and opportunities.
• Develop financial models to support investment strategies, budgeting, and forecasting.
• Help in preparing PJP tour plans for the sales team.
• Developing and presenting comprehensive MIS reports for strategic decisions.
• Assisting in identifying and resolving issues related to shortages and damaged goods during delivery.
• Improved customer satisfaction by resolving complex logistics issues and streamlining processes.
• Coordinated logistics for multiple events simultaneously, demonstrating exceptional organizational skills.

• Handling escalation cases provided by the clients and providing the resolution on priority, in coordination with the teams.
• Handling new development changes in the process for a smooth working environment.
• Providing assistance to the peers as and when required.
• Provide training to the new joiners.
• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Monitored customer service metrics and performance indicators to identify areas of opportunity.
• Defined and maintained databases to deliver responsiveness to data client requests.
• Provide ideas and solutions to the onshore team to improve the process.
• Work on new process improvement plans, and help the client to implement them smoothly.

• Working on emails provided in the Salesforce tool on a daily basis.
• Create a service request for the clients who are facing issues with their Cisco devices.
• Providing a one-time solution to the clients.
• Created enhancements to resolve client problems and meet operational standards.
• Volunteered for extra shifts during holidays, and other busy periods, to alleviate staffing shortages.
• Developed a strong rapport with customers and created a positive impression of the business.

I worked as a Key Accounts Executive for the Bangalore office at Unicharm India Private Limited. The job responsibilities mentioned below are:

• Worked on the branch accounting matters in consultation with the head office in Gurgaon.
• Supported the sales team on the reconciliation matters with Amazon, Flipkart, and other EC chains.
• Conducted regular reviews of financial systems and processes, recommending improvements that resulted in increased efficiency and effectiveness.
• Collaborated with cross-functional teams to develop comprehensive financial strategies aligned with business objectives.
• Improved financial planning processes by streamlining data collection and analysis methods through working with sales team
• Identified cost-saving opportunities by conducting thorough expense analyses across various departments.
• Streamlined month-end close procedures, reducing time spent on manual tasks while maintaining high levels of accuracy in reporting outputs.
• Reduced financial risks by implementing robust internal controls and compliance measures.
• Improved emergency resolution processes to save time. Created and maintained precise and accurate models, charts, and reports.

• Working for the Morrison Telecom Services project covering its business in the United Kingdom. As part of the validation process, meeting client requirements is the utmost priority, apart from meeting the accuracy and TAT SLAs of achieving 100% incoming volume while keeping a 99.97 quality score. Three-time Star Performer of the Month. Below are my job responsibilities:
• Working on the UK validation process to ensure the service level agreement is met.
• Processing accounting and business estimates.
• Supporting the client in the payment process required for the client.
• Providing progress updates on the project to the client and explaining the issues.
• Coaching and feedback to new hires on the skill sets required for the task.
• Resolve high-priority and critical issues received from the client by working on them with the internal team, including management involvement.
• Set a daily task of work for the team.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Collaborated with the team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.

• Worked on the US/Canadian process to ensure the service level agreement is met.
• Worked on dual clients at the same time, US and Canadian.
• Client-facing role for ongoing operations and point of contact for queries.
• Creating earning reports.
• Provide hours through Time & Labor while preparing a financial estimate.
• Perform system testing as required in projects in PeopleSoft.
• Using Excel functions to create daily reports.
• Using the SQL tool to pull the reports and queries.
• Creating and maintaining SOPs for internal departments, and ensuring their periodic review.
• Responsible for driving process improvement initiatives. Drive process innovations within the teams to come up with high-impact ideas.
• Work on the new T&L tool called Workforce Software (My Time).
• Worked on the transition for this process from onshore for a new client.
• Manually calculate PTO allotment and accruals for both full-time and part-time employees.