Hi, I’m
Devesh Chaube
Strategy And Operations
Chennai
Summary
Results-driven professional with 8+ years of experience in program management, strategic initiatives, and process optimization. Proven expertise in driving revenue growth, enhancing customer experiences, and leading cross-functional teams. Adept at collaboratively developing data-driven insights to steer organizational success.
Overview
11
years of professional experience
6
years of post-secondary education
2
Certifications
3
Languages
Work History
FreshworksChennai
Manager - Revenue Operation
04.2020 - Current
Job overview
- Led expansion revenue and churn reduction initiatives, critical to the Revenue Operations Function.
- Collaborated as a strategic partner with Mid-Tier Expansion Leadership, driving Sales Strategy, HC planning, and data-driven insights.
- Successfully orchestrated a seamless CSM and SMB farming team transition to an integrated AM-CSM expansion organization.
- Enhanced commission management, streamlining 13 intricate plans, resulting in consistent quarterly commission achievements.
- Pioneered an efficient automated account assignment workflow, reducing account assignment time from 12-14 to 7-8 days.
- Collaborated with IT and Analytics teams to amplify Power BI dashboards for enhanced data analysis.
- Created a PowerBI dashboard providing sales leadership clarity on daily expansion trends, active pipeline, and targeted marketing campaigns for higher expansion revenue.
VedantuBengaluru
Program Manager - Growth
07.2019 - 03.2020
Job overview
- Engineered and executed an Inside Sales expansion strategy, resulting in a 52% agent count increase and 48% budget savings.
- Revamped fintech operations, reducing disbursal lead time from 7 days to an impressive 2 days.
- Employed strategic lead management, achieving a 6% increase in lead consumption against 52% agent growth, saving 48% in lead budget.
- Expertly managed Audit, Quality & Training verticals, surpassing revenue targets by 12.5% from a team of 83 agents.
NestAwayBengaluru
Process Excellence Manager
08.2018 - 07.2019
Job overview
- Elevated House Onboarding TAT adherence to > 90% from < 80%, enhancing customer experience significantly.
- Centralized house offboarding process, reducing case closure time by 30%.
- Championed insurance cancellation recoveries of ~86 lacs through strategic vendor collaboration.
- Led setup of Zonal Relationship Manager (ZRM) team, boosting Customer Experience and Owner NPS.
- Redesigned off-boarding process, managing a team of 17 to streamline customer retention, deposit recovery, and case closure.
- Oversaw house painting service category, delivering 20% revenue growth through comprehensive process setup.
Reliance JioNavi Mumbai
Assistant Manager
02.2013 - 06.2016
Job overview
- Designed Maintenance Zone Boundaries & Manpower Requirements, optimizing network availability.
- Created SOPs and guidelines for 2000+ member State Teams, to ensure consistent 100% network uptime.
- Developed action plans to address project deviations, consistently achieving business plan goals.
Education
NMIMSMumbai
MBA from Operations Management
06.2016 - 04.2018
R.A.I.T., Mumbai University
Bachelor of Engineering from Electronics
06.2008 - 05.2012
Skills
Program Management
Strategic Planning
Data Analysis
Process Optimization
Revenue Operations
Cross Functional Collaboration
Stakeholder Management
Sales Commissions
Customer Experience
Certification
Lean Six Sigma Green Belt
Timeline
Manager - Revenue Operation
Freshworks
04.2020 - Current
Program Manager - Growth
Vedantu
07.2019 - 03.2020
ITIL v3 Foundation
10-2018
Process Excellence Manager
NestAway
08.2018 - 07.2019
Lean Six Sigma Green Belt
08-2016
NMIMS
MBA from Operations Management
06.2016 - 04.2018
Assistant Manager
Reliance Jio
02.2013 - 06.2016
R.A.I.T., Mumbai University
Bachelor of Engineering from Electronics
06.2008 - 05.2012