Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Devesh Chaube

Strategy And Operations
Chennai
Devesh Chaube

Summary

Results-driven professional with 8+ years of experience in program management, strategic initiatives, and process optimization. Proven expertise in driving revenue growth, enhancing customer experiences, and leading cross-functional teams. Adept at collaboratively developing data-driven insights to steer organizational success.

Overview

11
years of professional experience
6
years of post-secondary education
2
Certifications
3
Languages

Work History

Freshworks
Chennai

Manager - Revenue Operation
04.2020 - Current

Job overview

  • Led expansion revenue and churn reduction initiatives, critical to the Revenue Operations Function.
  • Collaborated as a strategic partner with Mid-Tier Expansion Leadership, driving Sales Strategy, HC planning, and data-driven insights.
  • Successfully orchestrated a seamless CSM and SMB farming team transition to an integrated AM-CSM expansion organization.
  • Enhanced commission management, streamlining 13 intricate plans, resulting in consistent quarterly commission achievements.
  • Pioneered an efficient automated account assignment workflow, reducing account assignment time from 12-14 to 7-8 days.
  • Collaborated with IT and Analytics teams to amplify Power BI dashboards for enhanced data analysis.
  • Created a PowerBI dashboard providing sales leadership clarity on daily expansion trends, active pipeline, and targeted marketing campaigns for higher expansion revenue.

Vedantu
Bengaluru

Program Manager - Growth
07.2019 - 03.2020

Job overview

  • Engineered and executed an Inside Sales expansion strategy, resulting in a 52% agent count increase and 48% budget savings.
  • Revamped fintech operations, reducing disbursal lead time from 7 days to an impressive 2 days.
  • Employed strategic lead management, achieving a 6% increase in lead consumption against 52% agent growth, saving 48% in lead budget.
  • Expertly managed Audit, Quality & Training verticals, surpassing revenue targets by 12.5% from a team of 83 agents.

NestAway
Bengaluru

Process Excellence Manager
08.2018 - 07.2019

Job overview

  • Elevated House Onboarding TAT adherence to > 90% from < 80%, enhancing customer experience significantly.
  • Centralized house offboarding process, reducing case closure time by 30%.
  • Championed insurance cancellation recoveries of ~86 lacs through strategic vendor collaboration.
  • Led setup of Zonal Relationship Manager (ZRM) team, boosting Customer Experience and Owner NPS.
  • Redesigned off-boarding process, managing a team of 17 to streamline customer retention, deposit recovery, and case closure.
  • Oversaw house painting service category, delivering 20% revenue growth through comprehensive process setup.

Reliance Jio
Navi Mumbai

Assistant Manager
02.2013 - 06.2016

Job overview

  • Designed Maintenance Zone Boundaries & Manpower Requirements, optimizing network availability.
  • Created SOPs and guidelines for 2000+ member State Teams, to ensure consistent 100% network uptime.
  • Developed action plans to address project deviations, consistently achieving business plan goals.

Education

NMIMS
Mumbai

MBA from Operations Management
06.2016 - 04.2018

R.A.I.T., Mumbai University

Bachelor of Engineering from Electronics
06.2008 - 05.2012

Skills

    Program Management

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Certification

Lean Six Sigma Green Belt

Timeline

Manager - Revenue Operation

Freshworks
04.2020 - Current

Program Manager - Growth

Vedantu
07.2019 - 03.2020

ITIL v3 Foundation

10-2018

Process Excellence Manager

NestAway
08.2018 - 07.2019

Lean Six Sigma Green Belt

08-2016

NMIMS

MBA from Operations Management
06.2016 - 04.2018

Assistant Manager

Reliance Jio
02.2013 - 06.2016

R.A.I.T., Mumbai University

Bachelor of Engineering from Electronics
06.2008 - 05.2012

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Devesh ChaubeStrategy And Operations