Summary
Overview
Work History
Education
Skills
Degree
Personal Information
Training
Timeline
Generic

Devesh Dhall

Head Of Operations
Faridabad

Summary


Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

14
14
years of professional experience
2010
2010
years of post-secondary education

Work History

General Manager

First Fiddle Bistro LLP
Gurgaon
11.2024 - Current
  • Developed and implemented strategic operational plans to enhance workflow efficiency across multiple departments.
  • Oversaw daily operations, ensuring adherence to company policies and compliance with industry regulations.
  • Led a team of department managers, providing mentorship and guidance to improve team performance and achieve project goals.
  • Analyzed market trends and competitor strategies to inform business decisions and identify growth opportunities.
  • Fostered strong relationships with stakeholders, facilitating cross-functional collaboration and alignment on strategic initiatives.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.

Head Of Operations

WhiskySamba
Hyderabad
03.2023 - 09.2024
  • Implemented inventory management systems, leading to improved stock accuracy and reduced waste through regular audits and adjustments.
  • Oversaw daily operations, ensuring seamless coordination between front-of-house and back-of-house teams to enhance guest experience.
  • Developed training programs for new staff, fostering a culture of excellence in service delivery and operational standards.
  • Managed scheduling of shifts for over 50 staff members, optimizing labor costs while maintaining service quality during peak hours.

Head Of Operations

Casa Danza
Gurgaon
04.2022 - 01.2023
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
  • Coordinated with marketing and sales departments to align operational capabilities with strategic growth initiatives.

Restaurant General Manager

The House Of Celeste
03.2020 - 01.2022
  • Oversaw daily operations to ensure a high level of service quality and customer satisfaction.
  • Managed scheduling of staff shifts to optimize labor efficiency and meet business demands.
  • Trained new staff on food safety standards, service protocols, and menu knowledge to enhance team performance.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.

Restaurant Manager

Whisky Samba
05.2018 - 03.2020

Restaurant General Manager

The Wine Rack
02.2018 - 05.2018

Restaurant Manager

Whisky Samba
10.2016 - 01.2018

Restaurant Manager

Lagom Kitchen + Brewery
11.2015 - 06.2016

Restaurant Manager

7 Degrees Brauhaus
09.2014 - 11.2015

Restaurant Manager

The Wine company
07.2014 - 09.2014

Restaurant Manager

Dimsumbros
04.2014 - 07.2014

Assistant Manager

Dimsumbros
07.2013 - 03.2014

Assistant Manager

Dimsumbros
09.2012 - 06.2013

Assistant Manager

Dimsumbros
07.2012 - 08.2012

Assistant Manager

Dimsumbros
06.2012 - 07.2012

Project Incharge

Moods Hospitality Pvt. Limited
02.2012 - 06.2012

Management Trainee

Moods Hospitality Pvt. Limited
06.2011 - 01.2012

Education

B.Sc - Hospitality & Hotel Administration

Delhi Institute of Hotel Management And Catering Technology
06.2008 - 01.2011

Senior secondary schooling -

DAV Public School Sec 14
Faridabad, Haryana

Higher secondary schooling - undefined

St. Anthony’s Secondary School
Faridabad, Haryana

Skills

  • Relationship-building

  • Interpersonal skills

  • Planning

  • Organizational skills

  • Team support

  • Office procedures

  • Communication

  • Operations management

  • Team leadership

  • Staff supervision

  • Quality management

  • Effective leader

Degree

Bachelor of Science in Hospitality & Hotel Administration

Personal Information

  • Height: 06 ft 2.5 inches
  • Date of Birth: 07/06/88
  • Gender: Male
  • Nationality: Indian

Training

Successfully completed 20 weeks of Industrial Training from The Bristol Hotel, Gurgaon, 06/01/08 - 10/31/08

Timeline

General Manager

First Fiddle Bistro LLP
11.2024 - Current

Head Of Operations

WhiskySamba
03.2023 - 09.2024

Head Of Operations

Casa Danza
04.2022 - 01.2023

Restaurant General Manager

The House Of Celeste
03.2020 - 01.2022

Restaurant Manager

Whisky Samba
05.2018 - 03.2020

Restaurant General Manager

The Wine Rack
02.2018 - 05.2018

Restaurant Manager

Whisky Samba
10.2016 - 01.2018

Restaurant Manager

Lagom Kitchen + Brewery
11.2015 - 06.2016

Restaurant Manager

7 Degrees Brauhaus
09.2014 - 11.2015

Restaurant Manager

The Wine company
07.2014 - 09.2014

Restaurant Manager

Dimsumbros
04.2014 - 07.2014

Assistant Manager

Dimsumbros
07.2013 - 03.2014

Assistant Manager

Dimsumbros
09.2012 - 06.2013

Assistant Manager

Dimsumbros
07.2012 - 08.2012

Assistant Manager

Dimsumbros
06.2012 - 07.2012

Project Incharge

Moods Hospitality Pvt. Limited
02.2012 - 06.2012

Management Trainee

Moods Hospitality Pvt. Limited
06.2011 - 01.2012

B.Sc - Hospitality & Hotel Administration

Delhi Institute of Hotel Management And Catering Technology
06.2008 - 01.2011

Higher secondary schooling - undefined

St. Anthony’s Secondary School

Senior secondary schooling -

DAV Public School Sec 14

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Devesh DhallHead Of Operations