Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Timeline
Generic

DEVESH SINGH

SR. CUSTOMER SUCCESS ENGINEER II
Ambala Cantt

Summary

I seek opportunities that should challenge my talent and enable me to make significant contributions. I desire to work in stimulating team environments that promote the interchange of ideas. I have the attitude to quickly master in new technologies and welcome opportunities to expand my skill set.

Overview

9
9
years of professional experience
2011
2011
years of post-secondary education
1
1
Language

Work History

Senior Customer Success Engineer II

Rubrik
12.2020 - Current
  • Joined Rubrik, December 2020 – Jumped in as a CSE II, ready to tackle anything.
  • Built Rubrik CDM clusters from scratch and got entire customer environments up and running.
  • Onboarded all kinds of workloads: VMware, NAS, M365, Exchange, SQL, AWS, Azure etc.
  • Dug deep into performance issues, pinpointing network bottlenecks to make systems run better.
  • Helped customers automate with REST API and GraphQL – making their lives easier.
  • Guided workload migrations from on-premise setups to our SAAS tool.
  • Diagnosed and fixed hardware, software, and network issues using logs and monitoring tools.
  • Assisted with crucial backup and recovery, even using Data Threat Analytics to investigate ransomware.
  • Leveraged Orchestrated Recovery for clients facing cyber and disaster recovery challenges.
  • Showed customers how to use Data Security Posture for sensitive data discovery and compliance.
  • Reported 100+ bugs to make the product more reliable and user-friendly.
  • Was the go-to person for escalations, providing quick, critical support.
  • Collaborated closely with Sales, Accounts, and Engineering to keep customers happy and fix recurring issues.

Senior Technical Support Engineer

Wipro
12.2016 - 12.2020
  • Troubleshot and resolved complex NAS solutions, working directly with customers on a wide range of issues, from everyday queries to critical outages.
  • Provided expert technical support for EMC Isilon and XtremIO, handling everything from hardware and OS issues to performance bottlenecks and data accessibility.
  • Managed technical escalations from L1 support, guiding resolutions and engaging engineering teams when necessary.
  • Conducted critical tasks like code upgrades on EMC Isilon and re-deploying XtremIO management servers.
  • Configured and optimized core NAS functionalities, including SMB shares, filepool policies, snapshots, and networking.
  • Trained and mentored new L1 engineers, sharing best practices and troubleshooting techniques.
  • Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.

Education

Secondary School Certificate -

St. Mary's Convent Senior Secondary School

Senior School Certificate - undefined

DAV Public School Riverside

Diploma - CSE

Haryana State Board of Technical Education

B.Tech - Information System

B.I.T.S - Pilani

Skills

NAS & SAN Storage

Accomplishments

  • Maintained a 100% Customer Satisfaction (CSAT) rating across all support platforms.
  • Designated as the leading L2 specialist for the Isilon product line.
  • Received consistent promotions and recognition in every appraisal cycle

Disclaimer

I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief. Devesh Singh

Timeline

Senior Customer Success Engineer II

Rubrik
12.2020 - Current

Senior Technical Support Engineer

Wipro
12.2016 - 12.2020

Senior School Certificate - undefined

DAV Public School Riverside

Diploma - CSE

Haryana State Board of Technical Education

B.Tech - Information System

B.I.T.S - Pilani

Secondary School Certificate -

St. Mary's Convent Senior Secondary School

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DEVESH SINGHSR. CUSTOMER SUCCESS ENGINEER II