DEVESH SUTAR

• Operating as Salesforce business analyst for the Vehicle Loan Origination System (VLOS) supporting digital vehicle loan origination and streamlined onboarding journeys.

• Clear, well-documented business requirements delivered through analysis, validation, and collaboration with client, product, operations, and credit teams.

• developing and maintaining BRD/FRD user stories, business process flows, functional specifications, and requirement traceability

maintaining project documentation.

• working across multiple platform functionalities, assessing end-to-end business processes dependencies, data flow validation business requirements and system impacts..

• performing API testing and validation using Postman while supporting troubleshooting of integration issues with technical

and vendor teams coordinated.

•Delivered integrated connectivity across CRIF credit bureau, Perfios financial analysis, IBB vehicle valuation, BRE, and core and downstream banking systems.

•Streamlining and documenting business-rule logic related to loan eligibility credit decisioning validations and processing journeys.

• Preparing test scenarios and test cases based on business requirements and supporting SIT, UAT, regression, and end-to-end

validation of lending journeys.

• Performing impact analysis, gap analysis, change-request analysis, and requirement clarification for new features and enhancements.

• Supporting issue analysis and production support, coordinating with relevant teams to identify root causes and drive resolution of

production issues.

• Participating in Agile ceremonies including sprint planning, backlog grooming, requirement discussions, walkthroughs, reviews, and

release-related activities.

• Tracking requirements, defects, and delivery activities using JIRA and ensuring alignment and traceability between requirements,

development, testing, and business acceptance.

• Engineered end-to-end Salesforce solutions for retail asset journeys, implementing automation and self-service workflows that reduced processing time by 40% and increased customer satisfaction scores by 25%.
• Authored 30+ comprehensive BRDs, user stories, and technical specifications, serving as primary liaison between IT, Product, and Business teams to ensure 95% on-time delivery of critical initiatives.
• Redesigned BSA CRM Lead module architecture, accelerating lead assignment by 35% and boosting conversion rates by 20% through enhanced tracking, routing logic, and data quality improvements.
• Developed complex SQL queries for data extraction, validation, and performance analytics, delivering actionable insights that informed strategic decisions and supported executive dashboards.
• Drove post-deployment analytics and user adoption measurement, identifying optimization opportunities that increased system engagement by 30% and feature utilization by 40%.
• Orchestrated vendor partnerships, budget planning, and approval processes for platform integrations and upgrades, maintaining 99.5% uptime while reducing operational costs by 15%.
• Monitored SLAs and system performance metrics, proactively identifying bottlenecks and implementing process improvements that enhanced operational efficiency across business functions.

• Delivered production support for Salesforce and enterprise applications serving 500+ users, maintaining 99% system stability through proactive monitoring, rapid troubleshooting, and root cause analysis.
• Optimized SQL queries and database operations, reducing report generation time by 50% and improving data accuracy across multiple business functions through advanced query tuning and indexing strategies.
• Conducted comprehensive functional analysis, translating complex requirements into test scenarios and enhancement roadmaps, resulting in 40% reduction in post-deployment defects.
• Led functional, regression, and UAT testing for critical releases, ensuring zero-defect deployments and seamless user transitions through rigorous quality assurance processes.
• Automated workflow monitoring and CRON job management, preventing 20+ potential service disruptions through predictive analytics and anomaly detection mechanisms.
• Collaborated with cross-functional teams to implement system enhancements aligned with business objectives, improving operational workflows and user experience metrics.

• Provided tier-2/3 application support for CRM Next platform, resolving 200+ monthly tickets with 98% first-call resolution rate while consistently exceeding SLA targets and improving user satisfaction by 30%.
• Developed and validated SQL scripts for data operations, ad-hoc analysis, and reporting automation, enabling faster decision-making and ensuring data integrity across enterprise systems.
• Partnered with development teams to identify, document, and resolve software defects, improving application reliability by 25% and reducing recurring issues through systematic root cause analysis.
• Managed change request lifecycle from submission through deployment, implementing custom automation scripts that enhanced system stability and reduced manual intervention by 35%.
• Monitored application and server health metrics, escalating performance issues and coordinating with infrastructure teams to maintain optimal system performance and minimize downtime.