Devi Muthukrishnan

Responsible for managing and delivering business solutions through process re-engineering, digitization, machine learning and data science. Delivered with overall 100+ Capacity creation yielding approx USD 4 million between 2022 and 2023 in different domains in banking namely Securities Services, Cash Payments and Retail segments.

• Responsible for setting strategic direction for delivery management, defining and implementing standards and processes.
• Managing large, transformative initiatives impacting multiple delivery channels and successfully implementing recovery for project crisis situations.
• Decision on Strategic usage of emerging technologies like AIML, Robotics, Data Analytics & Insights solutions as part of automation.
• Leading Solution Architect designs for the system integration
• Ensuring AI/ML model risk management for operations to ensure compliance with Group data Privacy, Group Model Risk Management and build responsible AI
• Heading Delivery from end-to-end solution, model development, testing, deployment, monitoring and maintenance

Technical Project Manager delivering multiple projects across Mainframe and Middleware channels in Core Cards, Fraud and Disputes domain.

• Managing end to end Project Delivery from requirement gathering, engagement with networks / Associations until commercial launch including change management activities in Waterfall & Agile methodology.
• Leading Compliance and Network Mandate Program & Project Delivery for Commercial Cards in Agile Methodology
• Responsible for all engagements with VISA/Master card and all Local Associations across regions [APAC, EMEA & LATAM] for any Compliance & Wallets related changes in Commercial cards
• Heading Wallet Commercial launch Globally - Partnering with Product, Associations (VISA / Master card), Business and operations, Wallet service providers (Google / Apple pay) for mobile application and Commercial card new product launch across regions.

Leading the Group initiated Cyber Risk – Payment Surveillance projects in the Cash Technology.

• Spearheaded strategic Initiatives and Implementing new technology and platform across 47 markets
• Leading project teams and managing all activities in project life-cycle using SDLC process with in-depth understanding of multiple Cash Payment & Surveillance systems.
• Established strong engagements and communications with Product owners/Accountable Executive, Technical Delivery teams, business partners, Engineering, Development, Testing, Production Support teams

Supporting the Head of Business Services & Risk Operations in all aspects of strategy development, Transformation Projects, planning, operations, finance, governance and processes to ensure we optimize the ways the Units comprising 1000+ staffs operate, report and work

• Responsible for Business Transformation & Change Management Initiatives for the Department
• Handling Financial forecasts and projections based on current run-rates, inputs from Business Heads and monthly/yearly trends
• Developed a real time visual dashboard using latest analytical & Visual Management tools [Tableau / SAS] to monitor KPIs for the business

Managing Operations team which Investigates enquiries on FX/GPS, AML/FATF SR16/ FATCA /HMT/ Sanctions and Compliance process for Cash payments made Globally

• Managing Cash Investigations team
• Close monitoring of Nostro / Vostro account reconciliations in TLM
• Managing TAT & SLA, continuous satisfaction of spoke, customer & business improvements/standards.
• Migration of new process from Countries and setting up operations team in GBS
• Business Analyst for new platform Implementation for Operations