DEVI GOPINATH
Bangalore
Summary
Highly accomplished Project Manager with 10+ years of proven success in leading and delivering complex projects for multinational clients within a dynamic global landscape
Versatile Senior Manager specializing in [Area] and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
18
18
years of professional experience
Work History
Senior Manager
EY - Global Delivery Services
10.2024 - Current
- Highly accomplished Project Manager with 10+ years of proven success in leading and delivering complex projects for multinational clients within a dynamic global landscape
- Service delivery manager for one of EY’s biggest client, overseeing compliance across EMEIA
- Leading the Quality and Risk project and AML monitoring for a major EY client
- Leading a team of engagement managers overseeing a portfolio of multinational GCR clients, emphasizing project management and service management for tax compliance
- Managing the complexity of regulatory affairs across multiple jurisdictions
- Combining EY's standard global compliance processes and tools with local compliance and accounting experience to provide clients visibility and control of their domestic and/or global compliance and reporting requirements
- Anticipating and identifying risks and escalated issues as appropriate, ensuring delivery of quality work to the client
- Participating in engagements, assist in managing engagement economics by organizing staffing, tracking fees, and communicating issues to project leaders
- Leading and managing proposals, pricing, and orals during pursuits
- Leading implementation of complex multinational finance transformation projects, transition of global outsourcing services
- Demonstrated high efficiency in planning, scheduling, and implementing initiatives across diverse group of stakeholders
- Demonstrated abilities in strong stakeholder management with good written, oral and presentation skills
- Developed and implemented learning and development objectives, coached team members, and built process maps to improve efficiency and mitigate risks
- Operational lead for UKFS and Nordics region – resourcing, pipeline management
Manager
EY - Global Delivery Services
10.2019 - 09.2024
- EMS (Engagement Management Services) Team in EY is responsible for providing key operational support to the Tax and Accounting practices which EY provides to its multinational clients
- Spearheaded the establishment of the EMS Team at GDS, serving as the inaugural team member
- Provided operational leadership and management support on complex regulatory affairs across multiple jurisdictions
- Streamlined and managed end-to-end Engagement lifecycle management processes and reporting standards, enhancing efficiency and improving service delivery
- Successfully led project management initiatives and controlled the cost of managing compliance across various EMEIA and APAC regions
- Ensured smooth delivery of services as per agreed SLAs, exceeding expectations and driving client satisfaction
- Multiple secondments to the UK (London, Birmingham, Reading, Bristol, and Manchester), successfully transitioning EMS activities to India, resulting in a 100% YoY growth in hours
Consultant
Infosys - Finacle
04.2015 - 06.2015
- Company Overview: Finacle Consulting Group (FCG) is the business and digital consulting arm of Infosys Finacle, the leading global banking solution provider
- Was a member of the Retail Banking Group
- Finacle Consulting Group (FCG) is the business and digital consulting arm of Infosys Finacle, the leading global banking solution provider
Operations Manager
Axis Bank
04.2011 - 04.2015
- Successfully managed daily branch operations, including cash management, clearing, transfers (ECS/RTGS/NEFT), SB, CD, FDR, Deposits, account opening, and customer service, while leading a high-performing team of Tellers and Customer Service Officers
- Ensured prompt resolution of all customer complaints and issues, maintaining exceptional service standards and fostering strong customer relationships
- Strategically drove branch growth by achieving targets for account balances and cross-sell points, while cultivating and nurturing key customer relationships
- Maintained strict adherence to cash management policies, including cash retention limits, and proactively monitored and mitigated risks related to income leakage, office accounts, and Anti-Money Laundering (AML)
- Ensured full compliance with all banking rules, regulations, and procedures, including regular reviews of vault registers and overdue management
- Thoroughly reviewed branch operations report and tracked exceptional transactions to identify and address potential risks and irregularities
- Effectively managed internal and external audit processes, promptly addressing all audit queries and ensuring seamless cooperation
- Spearheaded employee development by providing comprehensive training to all Customer Service Officers on bank products, processes, and policies, including AML regulations and procedures
Manager
Dhanlaxmi Bank
11.2009 - 04.2011
Asst Manager
ICICI Bank
07.2007 - 11.2009
Education
Master of Business Administration - Finance
Amrita School of Business
Bachelor of Commerce - undefined
University of Kerala
Skills
Program Management
Professionalareasofstrength
- Program Management
- Service Delivery
- Quality and Risk Management
- AML Monitoring
- Transition Management
- Global Compliance and Reporting
Timeline
Senior Manager
EY - Global Delivery Services
10.2024 - Current
Manager
EY - Global Delivery Services
10.2019 - 09.2024
Consultant
Infosys - Finacle
04.2015 - 06.2015
Operations Manager
Axis Bank
04.2011 - 04.2015
Manager
Dhanlaxmi Bank
11.2009 - 04.2011
Asst Manager
ICICI Bank
07.2007 - 11.2009
Bachelor of Commerce - undefined
University of Kerala
Master of Business Administration - Finance
Amrita School of Business
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