Devi Prasad K S
Chennai
Summary
Results-driven banking professional with 15 years of experience in banking operations, particularly in fraud prevention and compliance/AML. Skilled in developing and executing strategies that enhance operational integrity and reduce risk exposure. Looking for a challenging role in a reputable organization to apply expertise and support organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager, Fraud Investigations – Risk Management
DBS BANK, INDIA
11.2022 - Current
- Managed online and ATM fraud cases routed through online fraud compliance portal.
- Managed all whistleblower complaints raised internally by staff members.
- Conducted investigations and interrogations of alleged bank staff to identify root causes of fraud with proper evidence.
- Evaluated and delivered essential information to analytical team for fraud detection
- Delivered insightful feedback to relevant stakeholders to mitigate fraud.
- Established and maintained proactive fraud prevention mechanisms across bank operations. Assisted in developing fraud detection and investigation processes to enhance security. Devised reports to monitor staff activity on bank systems. Identified suspicious access and usage of data through comprehensive monitoring.
- Execute objective, fair, thorough, unbiased, and timely investigations into allegations of fraud.
- Evaluate and investigate evidence/documents to analyze overall fact pattern of claim and consolidate data into professional report addressing modus operandi of fraud, staff accountability, and discovered gaps during investigations with suitable recommendations.
- Oversaw fraud control for daily card transactions to detect suspicious activity
- executed smart CPV document audits, fraud forum assessments, exposure evaluations, etc.
Business Development Manager
Cinque Technologies, DUBAI, U.A.E
03.2022 - 11.2022
- identifying and analyzing emerging market opportunities to strengthen AML/CFT framework due diligence and execute in market.
- Secured new clients through effective communication of AML/CFT importance and managing sales process for business.
- integrating efforts and cultivating collaborative atmosphere throughout business by consistently highlighting significance of AML compliance requirements and supporting development to align solutions with central bank regulations
- Interact with clients to ascertain requirements and deliver tailored solutions for issues
- fostering strong, lasting connections with existing and potential clients.
- Conduct outbound campaigns utilizing phone calls, emails, and additional methods to cultivate sales opportunities.
- Delivering outstanding customer service via regular engagement with clients.
Deputy Manager (Fraud Detection and Prevention)
HDFC BANK, INDIA
01.2019 - 03.2022
- leading team tasked with monitoring live transactions of net banking UPI debit and credit cards across all channels.
- Examining and questioning alleged bank employees to uncover fundamental fraud causes with valid evidence.
- Facilitate essential training focused on detecting fraudulent transactions within all risk monitoring applications.
- supplied recommendations to analytical team for establishing relevant rules in visa risk manager and master card connect aligned with fraud trends.
- Contributed essential inputs to analytical team, ensuring prompt identification of fraudulent activities
- Resolving transaction queries through email appropriately and facilitating limit enhancements for high-profile customers during critical moments.
- Manage escalations through email by effectively responding to customer unexpected needs to maintain customer satisfaction.
- Facilitated support for premier portfolio customers by answering credit card queries and driving upsell opportunities for other financial products.
Senior Officer (Customer Service and Fraud Disputes)
CITI BANK, INDIA
04.2014 - 01.2019
- Manage escalations through email by fulfilling unexpected customer requirements to ensure satisfaction.
- Oversaw a portfolio of premier customers by addressing all credit card inquiries and facilitating upselling of various bank offerings.
- Manage inquiries regarding credit cards while upselling banking products through comprehension of customer needs accordingly.
- Confirm and revise customer records with KYC documentation to maintain current information
- Addressed customer-raised POS ATM and online chargeback requests, ensuring closure.
- Provided multiple insights to team management for creating engaging customer digital service platform.
- Facilitated coordination among various teams to achieve quicker resolutions for all customers within designated timeframes.
- Oversaw a group of teams by delivering essential information regarding processes and products to facilitate efficient customer service.
- Reviewed calls from all analysts, delivering constructive feedback and maintaining thorough documentation.
- offered feedback to team regarding improvement areas to achieve CSAT and RSAT targets.
Senior Customer Support Officer (Customer Service)
Allsec Technologies, INDIA (HSBC BANK and PAYDAY UK)
06.2010 - 02.2014
- Assisted clients with loan inquiries and upsold loan products to address unexpressed needs
- Facilitated repayment options for customers based on circumstances and assisted in updating records to enable additional offers in accounts.
- Oversaw customer servicing operations in accordance with SLA within designated TAT.
- Addressed customer queries and complaints while collaborating with other departments to swiftly resolve issues.
- Collaborated with HSBC Bank (US) to upsell insurance products to existing customers by articulating key benefits
- Assessed analyst calls, providing relevant feedback and documenting outcomes.
Education
B.Sc. - Computer Science
Manonmaniam Sundaranar University
India01.2010
Skills
Fraud prevention
Risk assessment
AML compliance
Fraud analysis
Authorization management
Certification
Certified Forensic Accounting and Fraud Examiner from West Virginia University.
CAREER SYNOPSIS
- A diligent, pragmatic, and competent Fraud Investigations Officer with an extensive background in fraud investigations, fraud prevention, auditing, compliance review, and loss mitigation with a strong anti-fraud stance and proactive, comprehensive approach to combating fraud and risk management.
- Offering profound understanding of banking products, practices & policies in consumer finance/retail banking.
- Evaluate management’s existing fraud risk management framework to detect potential gaps of anti-fraud controls in the processes. Recommend enhancement of existing controls or mitigating antifraud controls for implementation, based on ‘antifraud control’ gaps detected.
Timeline
Manager, Fraud Investigations – Risk Management
DBS BANK, INDIA
11.2022 - Current
Business Development Manager
Cinque Technologies, DUBAI, U.A.E
03.2022 - 11.2022
Deputy Manager (Fraud Detection and Prevention)
HDFC BANK, INDIA
01.2019 - 03.2022
Senior Officer (Customer Service and Fraud Disputes)
CITI BANK, INDIA
04.2014 - 01.2019
Senior Customer Support Officer (Customer Service)
Allsec Technologies, INDIA (HSBC BANK and PAYDAY UK)
06.2010 - 02.2014
B.Sc. - Computer Science
Manonmaniam Sundaranar University