Devi Prasad M.S

SRE Responsibilities & Impact:

• Supported 24×7 production distributed systems handling large-scale data analytics workloads.
• Designed and maintained monitoring, alerting, and dashboards using Prometheus and Grafana, improving visibility into system health.
• Reduced Mean Time to Detect (MTTD) by ~30% through proactive alerts and metric-based monitoring.
• Actively participated in production incident response, troubleshooting failures across compute, storage, and application layers.
• Led root cause analysis (RCA) for recurring incidents and implemented preventive fixes, reducing repeat incidents by ~25%.
• Automated build, deployment, and operational workflows using Jenkins, Ansible, Maven, and Shell scripting, reducing manual toil by ~40%.
• Supported release management, patch deployments, and maintenance windows with minimal service disruption.
• Worked closely with developers to resolve build failures, deployment issues, and performance bottlenecks.
• Built and maintained Docker images and containers, ensuring consistent and reliable runtime environments.
• Designed and operated high-availability AWS infrastructure using EC2, ELB, Auto Scaling Groups, RDS, and S3.
• Improved overall service availability from ~99.2% to ~99.7% through monitoring, automation, and stability improvements.

• Supported day-to-day reliability of IT systems and user infrastructure, ensuring minimal downtime
• Responded to incidents and service requests, following defined SLAs and escalation paths
• Assisted in troubleshooting system and network issues, improving first-response resolution rate
• Performed routine maintenance and monitoring to prevent service disruptions
• Contributed to documentation and runbooks to standardize IT operations

• Handled L1/L2 incident management, service requests, and escalations
• Logged and tracked tickets using ITSM / ticketing tools
• Maintained system documentation, SOPs, asset inventory, and runbooks
• Managed IT infrastructure and system administration activities
• Provided L1/L2 technical support for users and applications
• Monitored systems and performed regular maintenance and backups
• Troubleshot system, network, and access-related issues
• Maintained IT documentation, asset tracking, and SOPs

• Handling server 2008 R2 Standard/ Server 2016 and Taking server backup & Application backup.
• Handling/Managing/Implementing the various projects related to Firewall, Access points, Routers, Switches ISPs Lease Line / Broadband configurations via PPPoE/Bridge/DHCP/Static modes.
• Upgrading the IOS/Firmware's/Security patches in network/WAN/Wireless devices.
• Configured and Maintaining RFID Readers to read RFID Cards for the attendance of staff.
• Configured Microsoft Outlook of each user's Email Id.
• Managing DHCP in servers & Network devices, IPv4 Scope creations, IP reservations, IP binding to devices etc.
• Basic Knowledge of MS-Outlook 2016 and other Office 365 applications.
• Installation & Basic configuration of new VTC Connectivity devices.
• Managing Asset & Renewal Details of all Network Equipment's ie, Firewalls, Routers, Switches, Access Points, Monitoring devices & etc.
• Knowledge of OS installations and basic configurations, network level support.
• Understanding the customer requirements & Creating the Bill of Materials, completing the Purchase orders & implementing the same.
• Currently supporting 25+ customers via remote & onsite.
• Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues.
• Configuring Microsoft outlook for user and troubleshooting Mail Problem.
• Implementing MS outlook Backup and restore of mail message, mail address book, recover and troubleshooting.
• Troubleshoot of PC Hardware, Software, Networking problems, PC up-gradation, Network problems, Proxy server, configure Outlook express.
• Creating public & private network shared folders.