DEVI V NAIR
Alappuzha
Summary
Versatile financial professional with a successful history as Assistant Manager (BOM), Senior Officer, and Branch Head. Proven expertise in risk management, compliance, team leadership, and portfolio management. Skilled In driving operational excellence, enhancing customer service, and achieving growth targets. Ready to contribute leadership and financial acumen to dynamic organizations.
Overview
10
10
years of professional experience
Work History
SENIOR RELATIONSHIP OFFICER
Canara HSBC Life Insurance Company
03.2024 - 06.2024
- Number of Customer meeting per day
- Delivery of Minimum business guarantee
- Creating Leads through campaigns /Cold calling
- Customer servicing/ Renewal
- Documentation, logins & Issuance tracking
- Lead Feedback/Referral Updating on LMS
- Meeting Business targets: Achievement of Business plan
ASSISTANT MANAGER (BOM)
CSB BANK LTD
08.2020 - 02.2024
- Drive the acquisition of new CASA accounts
- Strategic Planning
- ERP Implementation
- Ensure growth in CASA, TD, Gold Loan, Insurance, and NFTR portfolios
- Market Analysis
- Maintain branch hygiene and overall upkeep
- Employee Engagement
- Promote digital activation among account holders
- Quality Assurance
- Resolve compliance-related issues promptly
- Achieve a well-controlled branch audit
- Talent Acquisition
- Maintain zero compliance points pending for over 30 days
- Ensure satisfactory customer service
- Resolve customer complaints within specified time frames
- Keep average cash holding within specified limits
- Monitor YTD performance against targets for all parameters
- Achieve the overall branch targets across all parameters
- Maintain well-controlled branch operations
- Be accountable for scoring based on YTD target achievement
SENIOR OFFICER
ESAF SMALL FINANCE BANK
01.2019 - 08.2020
- Led ERP system implementation, focusing on reducing lead time and improving quality control
- Managed RFPs, RFQs, and RFIs for vendor selections in various technology projects
- Managed a portfolio of bond loans secured by affordable multifamily housing
- Oversaw the ERP upgrade assessment for Amway, a global home products manufacturer
- Handled donor prospect portfolio, involving meetings, cultivation, solicitation, and stewardship
BRANCH HEAD
MANAPPURAM FINANCE LTD
03.2014 - 08.2018
- Directed day-to-day operations as Branch Head
- Led and motivated a team to achieve operational excellence and meet business targets
- Elevated customer service standards, ensuring satisfaction and retention
- Implemented effective risk management strategies, safeguarding the branch against potential threats
- Initiated and executed growth strategies, contributing to increased branch profitability
- Ensured adherence to regulatory compliance and provided accurate reporting during the tenure
- Ensured strict adherence to company and industry policies
Education
B.Com -
Kerala University
01.2013
O HIGHER SECONDARY -
Board of Higher Secondary Examination
Kerala, India01.2008
SSLC -
Board of Public Examination
Kerala, India01.2005
Skills
- Team Work
- Work Ethic
- Documentation
- Risk Management
- Responsibility
- Leadership
- Interpersonal ability
- Branch Operations Management
- Financial Services
- Customer Relationship Management
- Compliance and Regulatory Knowledge
- Sales and Business Development
- Performance Monitoring
- Portfolio Management
- Detail Oriented
- Punctual
- Quick Learner
- Hardworking
- Analytic Skills
Employmentchronicle
- SENIOR RELATIONSHIP OFFICER, Canara HSBC Life Insurance Company, 03/11/24, 06/29/24, Number of Customer meeting per day., Delivery of Minimum business guarantee., Creating Leads through campaigns /Cold calling., Customer servicing/ Renewal., Documentation, logins & Issuance tracking., Lead Feedback/Referral Updating on LMS., Meeting Business targets: Achievement of Business plan.
- ASSISTANT MANAGER (BOM), CSB BANK LTD, 08/17/20, 02/28/24, Drive the acquisition of new CASA accounts., Strategic Planning, ERP Implementation, Ensure growth in CASA, TD, Gold Loan, Insurance, and NFTR portfolios., Market Analysis, Maintain branch hygiene and overall upkeep., Employee Engagement, Promote digital activation among account holders., Quality Assurance, Resolve compliance-related issues promptly., Achieve a well-controlled branch audit., Talent Acquisition, Maintain zero compliance points pending for over 30 days., Ensure satisfactory customer service., Resolve customer complaints within specified time frames.
- SENIOR OFFICER, ESAF SMALL FINANCE BANK, 01/01/19, 08/31/20, Led ERP system implementation, focusing on reducing lead time and improving quality control., Managed RFPs, RFQs, and RFIs for vendor selections in various technology projects., Managed a portfolio of bond loans secured by affordable multifamily housing., Oversaw the ERP upgrade assessment for Amway, a global home products manufacturer., Handled donor prospect portfolio, involving meetings, cultivation, solicitation, and stewardship.
- BRANCH HEAD, MANAPPURAM FINANCE LTD, 03/01/14, 08/31/18, Directed day-to-day operations as Branch Head., Led and motivated a team to achieve operational excellence and meet business targets., Elevated customer service standards, ensuring satisfaction and retention., Implemented effective risk management strategies, safeguarding the branch against potential threats., Initiated and executed growth strategies, contributing to increased branch profitability., Ensured adherence to regulatory compliance and provided accurate reporting during the tenure., Ensured strict adherence to company and industry policies.
Languages
- English
- Malayalam
Hobbies and Interests
- Songs
- Travelling
- Reading
References
Available upon request
Area Of Expertise
- Branch Operations Management
- Financial Services
- Customer Relationship Management
- Compliance and Regulatory Knowledge
- Sales and Business Development
- Performance Monitoring
- Portfolio Management
- Detail Oriented
- Punctual
- Quick Learner
- Hardworking
- Analytic Skills
Personal Information
- Passport Number: B 9544769
- Date of Birth: 01/17/90
- Gender: Female
- Nationality: Indian
- Marital Status: Divorced
Timeline
SENIOR RELATIONSHIP OFFICER
Canara HSBC Life Insurance Company
03.2024 - 06.2024
ASSISTANT MANAGER (BOM)
CSB BANK LTD
08.2020 - 02.2024
SENIOR OFFICER
ESAF SMALL FINANCE BANK
01.2019 - 08.2020
BRANCH HEAD
MANAPPURAM FINANCE LTD
03.2014 - 08.2018
B.Com -
Kerala University
O HIGHER SECONDARY -
Board of Higher Secondary Examination
SSLC -
Board of Public Examination
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