Devika

Collected, analyzed, and documented business requirements and functional specifications.

• Led stakeholder discussions to identify business needs and suggest process improvements.
• Acted as the main point of contact between business users and technical teams for application changes and support.
• Worked with development, support, and project teams to deliver business solutions.
• Coordinated user acceptance testing, defect tracking, and deployment tasks to facilitate efficient application rollouts.
• Monitored application performance and identified opportunities for continuous improvement, enhancing overall system reliability.
• Handled incidents, service requests, and problem tickets, consistently meeting SLA targets to ensure timely resolution.
• Prepared process documentation, SOPs, user guides, and knowledge base articles.

Managed client relationship with Tata International during project tenure.

Served as primary contact for client Dow Chemicals over the project duration.

Supported business process tasks in Pricing Management / OTC.

Supported business process tasks within P2P / Accounts Payable for Tata Automobile Cooperation, South Africa region.

Managed the import vehicle costing process from purchase through delivery across countries and system posting to streamline international transactions.

Raised purchase orders for OEM, vehicle, parts, services, and local orders in an ERP system.

Created GRN receipts for parts, OEM, vehicles, and local purchases to ensure accurate inventory tracking.

Matched invoices through 2-way, 3-way, and 4-way check.

Posted payments through the general journal in an ERP system.

Processed bank payments through a bank portal by parking entries until approval was released.

Used vendor reconciliation to support payment processing.

Reconciled vendor accounts using received invoice data.

Posted T&E invoices in an ERP system.

Handled warranty invoices and posted entries in an ERP system.

Posted FMC invoices during month-end activity through the general journal.

Supported month-end and year-end closing activities.

Created SOPs, updated process steps, and sent revisions for approval.

Prepared month-end reports, reconciled data, consolidated team inputs, and matched system records with received documents to support financial accuracy.

Provided training and refresher sessions to team members.

Assigned work volume across team members and managed distribution.

Contacted departments and personnel for documents, invoices, and information.

Supported RPA implementation.

Maintained product cost records with accuracy.

Set up prices, discounts, surcharges, and order entries.

Communicated with sales managers, distributors, sales representatives, and segment leads through email, IM, and phone.

Completed work within defined TAT.

Managed credit blocks on orders linked to PR&H activities.

Reviewed blocked orders, identified the reason for hold, and released orders after approvals and required steps.

Coordinated with FS, RS, and CSR counterparts across regions to improve order flow and reduce shipment delays.

Trained team members.

Prepared price discrepancy report.

Prepared BO report.

Acted as a SPOC for business.

Handled multiple business lines with accuracy and quality.

Completed SWOT review for team improvement.

Performed QC review for team member output.

Prepared monthly metrics dashboard.

• Prepared green and red reports.
• Delivered monthly team performance presentation.

Prepared Remodulin P&L statement for reporting cycle.

Achieved accurate inventory reconciliation across stock records.

Delivered stock write-off reversal and adjustment postings.

Completed stock write-off reporting for review.

Produced closing stock report for accounting close.

Produced stock provision report for inventory close activity.

Captured stock increase and decrease movements to support inventory analysis and decision-making.

Flagged slow-moving products and distributed reports to BU teams for proactive inventory management.

Prepared MAP movement and analysis report for inventory monitoring.

Maintained stock lead schedule for period-end tracking.

Recorded depreciation, additional stock, and disposal entries.

Identified SAP and depot discrepancies, routed findings to the fulfillment team, and facilitated adjustment postings in SAP.

Collected supplier confirmations for special stock and followed up on required comments.

Supported the SCM team on stock movement and coordinated with bill payable and receivable teams on related items.

Completed SAP implementation support during migration from QAD to SAP.