Devinder Dutt

Canara Bank

Jalandhar

02.2014 - Current

Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Evaluated client financial positions and identified most appropriate banking products.
Provided advice on different bank products and financial options.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Opened, closed, and updated accounts for customers.
Built and maintained portfolio of loans to meet established goals and objectives.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Processed customer applications and approved loans in accordance with bank policy.
Collaborated with other departments to confirm compliance with banking procedures and regulations.
Developed and implemented strategies to reduce risk and increase profitability.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Educated customers on features and benefits of banking products and services.
Processed wide variety of retail banking transactions for personal and commercial customers.
Maintained friendly and professional customer interactions.
Executed wire transfers, stop payments and account transfers.
Cross-sold credit cards, loans and other bank products.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.