Devineni Rakesh

• Managed day-to-day facility and soft services operations to ensure smooth functioning of the site.
• Supervised housekeeping, pantry, waste management, and support services operations as per SLA requirements.
• Handled manpower planning, deployment, attendance monitoring, and shift scheduling for operational teams.
• Ensured compliance with SOPs, safety guidelines, hygiene standards, and client policies.
• Conducted regular facility inspections, audits, and walkthroughs to maintain operational quality.
• Coordinated with clients and stakeholders to address service requests, complaints, and escalations within SLA timelines.
• Managed vendor operations, performance reviews, and contractual compliance to maintain service standards.
• Controlled operational budgets, consumables, inventory, and resource utilization to optimize costs.
• Prepared and maintained MIS reports, audit reports, attendance records, and operational documentation.
• Led training programs, grooming sessions, and team development initiatives to improve staff performance.
• Coordinated event setups, office readiness, onboarding activities, VIP visits, and special operational requirements.
• Ensured proper maintenance and readiness of workplace areas, meeting rooms, common spaces, and support facilities.
• Monitored ticket management systems and ensured timely closure of complaints and service requests.
• Implemented process improvement and cost-control initiatives to enhance operational efficiency and service delivery.
• Supported emergency response, incident management, and business continuity activities to ensure workplace safety and operational continuity.

Successfully played a major role in conducting the family day event of Dr.Reddy’s family day in the year 2024 at Gachibowli Stadium

• Achieved high client satisfaction ratings through proactive issue resolution and service delivery excellence.
• Successfully handled client escalations and ensured timely closure of operational concerns.
• Maintained strong coordination with internal stakeholders, vendors, and clients for uninterrupted facility operations.
• Successfully managed large-scale corporate events, onboarding activities, VIP visits, and town halls without operational disruption.
• Coordinated deep cleaning, office readiness, and facility transitions within tight timelines.
• Led special projects including workspace setup, refurbishment coordination, and hygiene improvement initiatives.
• Successfully managed soft services operations across multiple buildings/floors with 100% SLA compliance.
• Improved housekeeping audit scores from 85% to 96% through process improvement and team training.
• Maintained high standards of cleanliness, hygiene, and workplace readiness across corporate facilities.

• Reduced employee absenteeism and improved workforce productivity through effective shift planning and engagement initiatives.
• Conducted training programs on SOPs, safety, hygiene, and client service standards, improving team performance.
• Successfully handled client escalations and ensured timely closure of operational concerns.
• Maintained strong coordination with internal stakeholders, vendors, and clients for uninterrupted facility operations.
• Successfully implemented workplace safety initiatives, reducing operational incidents and non-compliance observations.
• Ensured adherence to statutory, EHS, and client compliance requirements.
• Coordinated deep cleaning, office readiness, and facility transitions within tight timelines.
• Led special projects including workspace setup, refurbishment coordination, and hygiene improvement initiatives.

• Managed end-to-end soft services operations including housekeeping, janitorial, pantry, and waste management while ensuring service delivery as per SLA and SOP standards.
• Supervised manpower planning, deployment, attendance, shift scheduling, training, and performance management of housekeeping and support staff.
• Maintained strong client relationships by addressing operational concerns, ensuring timely issue resolution, and achieving high customer satisfaction.
• Ensured compliance with safety, hygiene, statutory requirements, internal audits, and quality standards through regular inspections and corrective actions.
• Managed operational budgets, consumables, inventory, and vendor performance to optimize costs and improve operational efficiency.

• Managed day-to-day soft services operations including housekeeping, janitorial, pantry, and waste management activities.
• Supervised housekeeping manpower deployment, attendance, shift allocation, and productivity across assigned facilities.
• Ensured compliance with SLA, SOP, hygiene, safety, and quality standards through regular inspections and audits.
• Coordinated with clients and internal stakeholders to ensure smooth operational delivery and timely issue resolution.
• Conducted daily walkthroughs, quality audits, and cleanliness inspections to maintain workplace standards.
• Managed inventory control, consumables tracking, and material requisitions to ensure uninterrupted operations.
• Handled vendor coordination and performance monitoring to maintain service quality and contractual compliance.
• Prepared and maintained MIS reports, attendance records, audit reports, and operational documentation.
• Organized and supported event setups, VIP visits, onboarding activities, and special cleaning requirements.
• Conducted staff training on SOPs, safety, grooming, and service standards to improve team performance and compliance.

• Monitored daily housekeeping activities to ensure cleanliness, hygiene, and workplace readiness across assigned areas.
• Assisted in handling staff grievances, absenteeism management, and replacement planning to maintain uninterrupted operations.
• Performed routine inspections of washrooms, workstations, common areas, and pantry zones to maintain service quality.
• Ensured proper usage and maintenance of cleaning equipment, machines, and housekeeping tools.
• Coordinated deep cleaning schedules, pest control activities, and periodic cleaning programs.
• Responded promptly to service requests, complaints, and operational escalations within defined timelines.