Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Languages
Personal Information
Timeline
Generic

Pravasini Bal

Hyderabad

Summary

To work with a growth oriented organization where I can contribute my skills and efforts towards the development of the organization as well as my personal and professional growth. To scale new heights and purse challenging positions in any job environment.

Overview

20
20
years of professional experience

Work History

- Under Contract With J (Jones Lang LaSalle India Pvt.Ltd.)

Amazon India Pvt Ltd.
08.2012 - Current
  • Act as the first point of contact for service request call and requisitions through data and voice support being helpdesk team member
  • Provide excellent customer experience to 37000 employees, Pan india
  • Resolving customers (employee) queries through Ticket/mails/phone calls (Outlook) on priority
  • Working closely with team to Handle and resolve tickets in the given time periods
  • Ensure each request recorded properly and promptly
  • Dispatch a Facility request to the person responsible for its completion
  • Working on the ticketing (Remedy) system
  • Hence, take iniciative to close ticket within TAT
  • Monitoring the team work and guide them
  • Take care Team weeking process-training
  • Monitoring the mail room activities
  • Key Management, repro and courier related works
  • Communicate to the FM all incidents, issues and pending problems
  • Indeft analysys on complaints citywise and working with respective site city lead on the closure
  • Provide a detailed summary status of calls & requests on a daily / weekly and monthly basis
  • Take care of MBR, QBR reports
  • Any responsibility / task given By Team manager is responsible to complete on Time
  • Take care of invoice submission
  • Co-coordinating with vendor and arranging the meal benefits to almost 17000 employees(HYD)
  • Take care of exit employees recovery report
  • Manage mass communication email for Pan India
  • Data entry of MIFS (Multi-Purpose Information Forms)
  • Preparing Team Attendance
  • Monthly reports like tracker, DCP, procurement data, printing data etc

System Analyst (Administor)

Amazon India Pvt Ltd.
03.2012 - 08.2012
  • Worked as a CCTV Operator/security analyst in Amazon through Genius Consultancy(JCI) & Team HR Services PVT LTD (A Randstad Company)
  • Handling Access Controls
  • Work with Global Secutity team for all access doors new bulding access controls
  • Maintain security related data
  • Take care of badge printing in-house
  • Take care of procurement related request
  • Work with vendor on issues and complaints
  • Work with project team at the time of take over of new floors

Mailroom Executive - under Contract with JLL (Randstad facility Management Pvt. Ltd.)

Bank of America Continuum
08.2009 - 03.2010
  • Mail Room Handling
  • Assist Helpdesk
  • Managing all Mail room Boys Roster & attendance
  • Managing inbound & outbound couriers
  • Handling Keys allotment for the entire 8000 BACI associates and key data
  • Stationery Management (Consumption Details & Endent)
  • Coordinating with Vendors & Billing Executives
  • Take care of Bill Submission of all Mail room related item procurement
  • Maintaining Weekly and Monthly DCP report
  • Reprographic –Photocopy Management
  • Generating MMR Report
  • Facilities Dash board, Facility Management and monthly management reports
  • Handle the first aid box & Maintain the medicines stock Inventory on weekly/Monthly basis
  • Contribute to the Daily Mail Volume Report to FM/RM
  • Updating Resigned Employee HRSC data
  • Guesthouse Booking

Front office assistant

CFC(Countrywide Financecial company) India Pvt. Ltd.
10.2005 - 08.2009
  • Managing managing operation
  • Greeting the Guest and Customers walk-ins to office premises
  • Regular contact with vendors and collecting Invoice monthly
  • Car Booking
  • Guest House Booking
  • VC & Training Room Booking
  • Handling Access Controls
  • Maintain CCTV

Education

B A - English Honors

B S College/Utkal University
Odisha
01.2005

Intermediate - Education,History, Pol. Science

B S College/Utkal University
Odisha
01.2002

S.S.C - General

Kshetrapal High School
Odisha
01.2000

Skills

  • Windows 2010
  • Being a Good Communicate
  • Self-Motivated
  • Hardworking for achieving the Goal
  • Team work
  • Believe in Challenging life

Accomplishments

  • Awarded as best Service Gem Award 4th time in present organization.
  • Given presentation on process development (in JLL CIWG-Continuous Improvement Work Group) in HYD.
  • Awarded as best employee of the year in facilities by one of the BU.
  • Done new initiatives in process in ticket tools (got many appreciations on the same), which is helping team to do the work faster.

Disclaimer

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Languages

  • English
  • Hindi
  • Odiya

Personal Information

  • Date of Birth: 09/15/85
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

- Under Contract With J (Jones Lang LaSalle India Pvt.Ltd.)

Amazon India Pvt Ltd.
08.2012 - Current

System Analyst (Administor)

Amazon India Pvt Ltd.
03.2012 - 08.2012

Mailroom Executive - under Contract with JLL (Randstad facility Management Pvt. Ltd.)

Bank of America Continuum
08.2009 - 03.2010

Front office assistant

CFC(Countrywide Financecial company) India Pvt. Ltd.
10.2005 - 08.2009

B A - English Honors

B S College/Utkal University

Intermediate - Education,History, Pol. Science

B S College/Utkal University

S.S.C - General

Kshetrapal High School

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Pravasini Bal