Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Listening to music, Playing Football, Badminton and a Cynophilist
Timeline
Generic
DEVIYA K S

DEVIYA K S

Results-driven Business Development Professional With A Passion For Customer Success And A Diverse Range Of Interests Including Music, Sports, And Dogs.
Bengaluru

Summary

Highly motivated customer success professional with a successful track record of building strong relationships and ensuring customer satisfaction. Skilled in identifying customer needs and providing effective solutions to meet their goals. Adept at managing multiple accounts simultaneously, with a proactive and customer-centric approach. Excels at building rapport and trust with clients and collaborating with internal teams to drive business growth. Passionate about delivering exceptional customer experiences and continuously improving processes to enhance customer success

Overview

8
8
years of professional experience
5
5
years of post-secondary education
5
5
Languages

Work History

Demand Generation Specialist

Disprz
Bengaluru
06.2022 - 09.2022
  • Identify and create new opportunities and work with account teams to continuously increase the prospect funnel
  • Create and maintain opportunities in the applicable sales funnel tool and/or CRM Tools
  • Getting in touch with customers to understand their entire business process and explore how Disprz can add value to their organization
  • Meeting the monthly goals of Opportunities & Pipeline
  • Customer collaboration and account management
  • Categorize client Tiers and leverage service and sales for smooth transactions & avoid escalations
  • Use innovative remote solutions like Google Hangouts, and Zoom meetings when necessary
  • Collaborate with account managers, executives, and other important stakeholders
  • Effectively identify the customer needs and present solutions that sell
  • Manage and generate reports on Leads Generated on Salesforce CRM
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed strong communication and organizational skills through working on group projects.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.

Lead Generation Associate

Kapture CRM
Bengaluru
10.2021 - 06.2022
  • Identify and create new opportunities and work with account teams to continuously increase prospect funnel
  • Create and maintain opportunities in the applicable sales funnel tool and/or CRM Tools
  • Getting in touch with customers to understand their entire business process and explore how Kapture can add value to their organization
  • Meeting the quarterly goals of Opportunities, Pipeline & Revenue
  • Customer collaboration and account management
  • Categorize client Tiers and leverage service and sales for smooth transactions & avoid escalations
  • Use innovative remote solutions like Google Hangouts, Zoom meetings when necessary
  • Collaborate with account managers, executives, and other important stake holders
  • Effectively identify the customer needs and present solutions that sell
  • Lead and train SMEs, partners, new joiners
  • Manage and generate reports on Leads Generated on Kapture’s CRM
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.

Account Development Associate

Happay
Bengaluru
02.2019 - 03.2019
  • Creating and winning sales opportunities for products and solutions
  • Identify and create new opportunities and work with account teams to continuously increase prospect funnel
  • Create and maintain opportunities in the applicable sales funnel tool and/or CRM Tools
  • Collaborating with customers and partners to understand their IT infrastructure, business model and explore how Happay can enable their objectives and business strategies
  • Responsible for up-selling/cross selling in Teir-1 existing Happay customers and retain their business by avoiding Churns
  • Meeting the quarterly goals of Opportunities, Pipeline & Revenue
  • Customer collaboration and account management
  • Categorize client Tiers and leverage service and sales for smooth transactions & avoid escalations
  • Use innovative remote solutions like Google Hangouts, Zoom meetings when necessary
  • Collaborate with account managers, executives, and other important stake holders
  • Effectively identify the customer needs and present solutions that sell
  • Lead and train SMEs, partners, new joiners
  • Manage and generate reports on revenue and sales with CRM (LeadSquared)

Sales & Marketing Officer

Blue Mangoes
Bengaluru
09.2016 - 01.2018
  • Responsible for Business Development in Bangalore region
  • Recognize the needs of the consumer and provide detailed information to the consumer about Print Media (marketing activities) offered by the company
  • Acquiring new customers involves persuading consumers to purchase a company’s products and/or services
  • Ensure quality of service by developing a thorough and detailed knowledge of specifications and other features of employers' marketing needs & processes
  • Gathering marketplace information on the pricing, new products, delivery schedules, and merchandising techniques of competitors
  • Experienced in generating, qualifying, and helping to close business with good account management skills
  • Actively communicated sales promotions to customers to grow average customer account size by 25%
  • Developed strong relationships across targeted accounts in Real Estate, Hospitality Industry
  • Achievements:
  • Received best performer award for highest number of sales
  • Developed and expanded territory through prospecting and lead generation, thus increasing customer base and exceeding sales quotas
  • Consistently overachieved quarterly targets and shown Q on Q growth

Marketing Intern

Soul Kitchen Enterprises
Bengaluru
03.2016 - 06.2016

Intern

TAJ VIVANTA
09.2014 - 12.2014

Intern

TAJ VIVANTA
Bengaluru
07.2014 - 08.2014

Education

Higher Secondary(12th) - Commerce

St.Judes Public School and Junior College
01.2011 - 04.2013

BAHA&EM - Hospitality Administration And Management

PES Institute of Hospitality & Event Management
Bangalore, India
06.2013 - 07.2016

Skills

    Lead Generation Programs

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Additional Information

I am highly flexible with regards to working across different time zones and traveling for work, and am willing to adapt my schedule and location to meet the needs of the job

Interests

Travelling, Off Roading and Passionate about Technology

Listening to music, Playing Football, Badminton and a Cynophilist

 

As someone who enjoys a diverse range of hobbies, I am passionate about listening to music and finding new artists to explore. There's something truly special about getting lost in a great song, and I love discovering different genres and sounds that inspire me.


When it comes to sports, I am an avid football and badminton player. I enjoy the challenge of competing with others while also pushing myself to improve my skills and technique. Both sports require a combination of physical and mental agility, which I find to be an invigorating and rewarding experience.


Beyond my love for music and sports, I am also a dedicated cynophilist. I have a deep affection for dogs and enjoy spending time with them whenever I can. I find their loyalty, affection, and playful nature to be both comforting and inspiring, and I strive to be a responsible and caring dog owner. Overall, my diverse interests reflect my love of learning, exploring new experiences, and finding joy in the world around me.

Timeline

Demand Generation Specialist

Disprz
06.2022 - 09.2022

Lead Generation Associate

Kapture CRM
10.2021 - 06.2022

Account Development Associate

Happay
02.2019 - 03.2019

Sales & Marketing Officer

Blue Mangoes
09.2016 - 01.2018

Marketing Intern

Soul Kitchen Enterprises
03.2016 - 06.2016

Intern

TAJ VIVANTA
09.2014 - 12.2014

Intern

TAJ VIVANTA
07.2014 - 08.2014

BAHA&EM - Hospitality Administration And Management

PES Institute of Hospitality & Event Management
06.2013 - 07.2016

Higher Secondary(12th) - Commerce

St.Judes Public School and Junior College
01.2011 - 04.2013

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DEVIYA K SResults-driven Business Development Professional With A Passion For Customer Success And A Diverse Range Of Interests Including Music, Sports, And Dogs.