Deputy Manager Operations
Open To Work
Devji Gautam
ICARE eye hospital
Delhi
13
Years of experience
1
Certification
1
Language
Operations Manager experienced in hospital administration and management. Achieved operational efficiency and enhanced team collaboration through effective resource allocation and strategic planning. Focused on driving measurable results in dynamic environments.
Work History
Deputy Manager Operations
1 Year 10 Months- Coordinated operating theatre schedules, ensuring equipment, staff, and consumables readiness.
- Monitored hospital inventory, replenishing critical ophthalmic supplies and sterile materials.
- Prepared operational reports, tracking service issues and recommending process improvements.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Facilitated communication between departments, improving overall organizational collaboration and effectiveness.
- Enhanced customer satisfaction by addressing issues promptly and implementing service improvements.
- Reduced overhead costs through effective resource management and strategic budgeting.
- Played an integral role in driving company growth by optimizing operations performance, leading to increased revenue generation opportunities.
- Maintained strict quality control measures to ensure products met or exceeded customer expectations consistently.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Operations Manager
1 Year 8 Months- Oversaw revenue operations at the Centre and implemented corrective actions during revenue downturns.
- Directed daily operations, facilitated center functionality, and handled repair and maintenance of assets.
- Supervised and managed front office, billing, patient care coordinators, security, and housekeeping teams.
- Patient feedback/grievance handling and keeping patients' satisfaction (PSI) more than 70-80 percent.
- Coordinated staff schedules, handled doctors' rosters, managed leave and overtime, and addressed employee grievances.
- Coordination with clinical and non-clinical team, plan/target hospital/center assignments.
- Responsible for variable cost deduction, collection, analysis of optical, pharmacy sale data along with operational data of the hospital in the form of daily operational report (DOR).
- Ensured patients received exceptional service during visits.
- Implementing new directives & policies from time to time, & facilities upkeep.
- Weekly counter check and validating the MRD register.
- Preparing monthly patient census in order to maintain maximum productivity, and share with zonal operations' head.
- Provide/arrange training to staff for better pt. Care as per their requirement/need.
- Communication and coordination with doctors, staff members and different managing and coordinating inter-departmental activities.
- Ensuring the OT list prepared prior to the date of surgery and coordinating with the patients, treating surgeons and anesthetics.
- Handling invoice follow-ups with all vendors/store in-charge/billing department & involved & supervising in discharge and IPD process.
Asst. Manager
5 Months- Ensuring that healthcare facilities run smoothly and offer high-quality healthcare to every Patients.
- Conducted daily rounds throughout the entire facility to monitor patient care and safety.
- Keeping inventory of medical equipment and supplies, setting staff schedules being an information resources for patients and healthcare workers.
- Managed facility policies and procedures, resolving compliance issues to ensure regulatory adherence.
- Build, engage, manage team & tacking employee Performance of Hospital.
- Recruiting, training, and supervising healthcare workers.
- Pt. feedback and complaints and resolve the same.
- Keeping all records of TPA, PSU, & others hospital documents (validity and renewal).
- Monitored credit accounts and outstanding balances for TPA, PSU, and corporate clients.
- Build, engage, manage team & tracking employee Performance of Hospital.
- Conduct weekly and monthly review with staff (counselor, PCC, F/O, & billing staff).
- Oversaw revenue generation, ensured legal compliance, and managed maintenance and upkeep of center.
- Handling Revenue generation, legal compliances, Maintenance & upkeep of Centre.
Floor Manager
1 Year 8 Months- Supervises day-to-day activities of the Assign Area, monitors quality services and utilization standards, and supervises shifts activities and delivery of patient’s care.
- Creates an overall comfort and professional working culture inside defined area.
- Daily briefing and training of staff to perform allocated roles and responsibilities.
- Collection of feedback and discussion about improvement area with senior manager.
- Facilitated daily interactions with patients and their caretakers to ensure effective communication about their treatment.
- Daily meets with admitted patients And their attendants (including new admit patients)
- Responsible for pt. room arrangement and pt. shifting to other area and arrangement of patients' report in TAT.
- Responsible for patients room arrangement and pt. shifting to other area and arrangement of patients report in TAT.
- Cross-checked with nursing in-charges and assigned nursing staff for the arrangement and availability of medicine and equipment for patients.
- Taking care of financial status of patients and their OT clearance.
- Taking briefing by security manager /HK/GDA manager to all security/HK/GDA staff about their roles and responsibility.
- One point of contact for patients' all issues (discharge process, discharge counselling, and meeting discharge TAT.
Senior Executive
3 Years 6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Supervisor cum In-charge
1 Year 8 Months- Supervised daily operations, assigned workloads, and maintained workflow consistency across team members.
- Trained staff on procedures, safety expectations, and performance standards to support reliable execution.
- Monitored output quality, corrected issues, and enforced compliance with established policies.
- Coordinated scheduling, staffing coverage, and task priorities to meet operational demands.
- Reviewed reports, tracked activity, and communicated updates to leadership for informed oversight.
- Resolved workplace concerns, escalated complex issues, and supported timely decision-making.
- Motivated team performance, reinforced accountability, and maintained productive work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented cost-saving measures, significantly reducing operational expenses.
Operation Executive
10 MonthsEducation
M.B.A - Hospital Management
B.COM(P) - Commerce
Senior Secondary - Commerce
Matric
Skills
Windows operating system
Windows operating systems
Microsoft Office Suite
Operational excellence
Scheduling management
Organizational development
Revenue management
Health information systems
Operational Efficiency
Certification
- Completed the M.BA (Master of Business Administration), in Hospital Managements with A+ GRADE. 2008
- Completed DCAP (Diploma in Computer Application and Programming) with A+ grade. 2008
Interests
Playing guitar
chess
listening to music
Additional Information
Playing guitar, chess, listening to music
Languages
English and Hindi
Employment Scan
- The Growth Path
- Jan. 2025 – Till Date D.Manager -Operations, ICARE eye hospital, Grater Noida west.
- Dec. 2022 – Aug 2024 Operations Manager, ASG eye hospital.
- July, 2022 - Dec 2022 Asst. Manager–OPS, The sight Avenue eye hospital. Nov
- 2020 - July, 2022 Floor Manager–OPS, Yatharth Wellness hospital, Noida.
- May, 2017 - Nov, 2020 Sr. Executive – PCS, Jaypee Hospital, Noida.
- July, 2015 - March, 2017 Supervisor/OPD In-charge –PCS, Fortis Healthcare, Delhi
- Nov. 2013 - Sept.2014 Operation Executive, Center for Sight, Delhi
Disclaimer
I hereby declare that whatever information furnished above is true & correct to the best of my knowledge and belief. I would be happy to submit any additional information/material at your request. Place: Date: (Devji Gautam)
Personal Information
- Date of Birth: 1981-01-06
- Nationality: Indian
- Marital Status: SEPRATED
Timeline
Deputy Manager Operations
ICARE eye hospital
01.2025 - CurrentRead More
Operations Manager
ASG EYE HOSPITAL
12.2022 - 08.2024Read More
Asst. Manager
THE SIGHT AVENUE EYE HOSPITAL, DELHI
07.2022 - 12.2022Read More
Floor Manager
Yatharth Wellness hospital Noida-110
11.2020 - 07.2022Read More
Senior Executive
Jaypee Hospital, Noida
05.2017 - 11.2020Read More
Supervisor cum In-charge
Fortis C-Doc Healthcare ltd
07.2015 - 03.2017Read More
Operation Executive
New Delhi Center for Sight
11.2013 - 09.2014Read More
C.B.S.E.
Matric
Read More
National Insitiute of Management
M.B.A from Hospital Management
Read More
Delhi University
B.COM(P) from Commerce
Read More
C.B.S.E.
Senior Secondary from Commerce
Read More