Devshree Shah
Raipur
Summary
IT professional with extensive experience in IntelliMatch Application, PL/SQL, and cloud platforms including Azure. Proficient in ServiceNow for managing incidents and changes, focused on enhancing operational efficiency and driving innovation. Demonstrated success in optimizing application performance and improving user experience, resulting in increased client satisfaction. Experienced in mentoring teams and facilitating effective communication among stakeholders while upholding high security standards.
Overview
4
4
years of professional experience
Work History
Senior System Engineer (CMMI Level 3)
FIS Global
Pune
11.2021 - 09.2023
- Delivered solutions for IntelliMatch application users across multiple regions and banks.
- Managed user inquiries and tickets to ensure effective client support.
- Conducted requirements gathering and analysis to optimize application performance.
- Resolved technical issues and user errors to improve user experience.
- Prepared and updated documentation to meet ongoing project requirements.
- Oversaw disaster recovery activities and post-go-live support efficiently.
- Utilized ServiceNow for incident management, automating tasks in Azure.
- Analyzed issues, detected bugs, and applied fixes across various IntelliSUITE applications.
Programmer (System Engineer) (CMMI Level 5)
Cognizant Technology Solutions
Pune
06.2019 - 11.2021
- Delivered data, files, and deliverables to clients while maintaining confidentiality.
- Handled user tickets and resolved technical issues promptly.
- Conducted requirements gathering and analysis, collaborating on debugging efforts.
- Mentored new team members to enhance skill development and integration.
- Coordinated communication between business, technology, and third-party teams.
- Regularly updated important documents for future reference and accuracy.
- Ensured security protocols were upheld while providing necessary information.
Education
M.Sc. - Computer Science
Brijlal Biyani Science College
Amravati07.2022
Bachelor - Computer Science
Brijlal Biyani Science College
Amravati05.2019
Skills
- Gresham Clarity Transaction Control (CTC)
- IntelliMatch
- Microsoft Windows
- Production support
- PL/SQL
- C
- Incident management
Accomplishments
- 1st prize in University Level Webinar competition by Shree Shivaji Science College, Amravati, 2021 on topic of 'Data Science'.
- President of 'Electoral Literacy Club', Brijlal Biyani Science College, Amravati.
- Winner in the Science Exhibition Competition held by Brijlal Biyani Science College, Amravati, 2019 on the project of 'Solar Tracking Device'.
- National Level Basketball Player: Two time 'Color-Coat Holder' in the basketball sport (SGBAU).
- 6 Gold, 2 Silver medals, 12 momentums (trophies) for winner team, best defender, and fastest and perfect player- learner.
Awards
- Recognition of best performance by senior management for solving the most complex issues within the time period without a single casualty in SLA to the clients
- Received multiple Star Awards for meeting all the goals, with a promoter score of 10 (out of 10) on a quarterly basis
- I have received the best feedback from clients, such as 'You have become our favorite point of contact,' and many more
Trainings
- Completed Bronze and Silver trainings in FIS
- Completed the Advanced SQL Certification Course from Udemy
- Have started a Power BI course
Timeline
Senior System Engineer (CMMI Level 3)
FIS Global
11.2021 - 09.2023
Programmer (System Engineer) (CMMI Level 5)
Cognizant Technology Solutions
06.2019 - 11.2021
M.Sc. - Computer Science
Brijlal Biyani Science College
Bachelor - Computer Science
Brijlal Biyani Science College
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