Devvrat Gupta
New Delhi
Summary
Dynamic Team Lead with extensive experience in document control management and stakeholder engagement at Jones Lang Lasalle. Demonstrated success in process improvement and performance monitoring, resulting in enhanced team efficiency. Proficient in MS Excel and experienced in mentoring teams to achieve high-quality outcomes and client satisfaction.
Overview
10
10
years of professional experience
Work History
Team Lead - Document Controller
Jones Lang Lasalle Property Consultants (India) Pvt.Ltd
Gurugram
05.2025 - Current
- Oversee document lifecycle management, ensuring 100% compliance with contractual requirements.
- Generate actionable weekly status reports that improve project visibility and decision-making.
- Conduct strategic stakeholder engagement to align projects with business objectives.
- Mentor team members through regular coaching sessions, improving individual performance.
- Identify and implement process improvements that increased team efficiency.
- Resolved escalated client issues while maintaining high satisfaction ratings.
- Balance team workload effectively, preventing burnout, while meeting quality standards.
- Lead cross-functional collaboration to streamline project delivery and meet deadlines.
- Monitor performance against KPIs, implementing corrective measures to achieve targets.
- Streamline document archiving processes according to retention schedules.
Lead Document Controller
Honeywell UOP India Pvt. Ltd.
02.2019 - 05.2025
- Lead the initiation of new projects in ProjectWise, overseeing access provisioning and training for users, and managing administrative tasks
- Ensure complete control over document cycles, generate weekly reports on document status, and oversee stakeholder engagement to align projects with business goals
- Offer expertise on project decisions, promote collaboration, and handle client expectations
- Monitor project progress, conduct audits for compliance, and handle archiving according to contractual and retention schedule requirements
- Coordinate between departments for efficient document management and retrieval
- Prepare presentations for customers detailing project scope, progress and results
- Consult with clients to better understand their needs, goals requirements and determine best course of action
- Ensure timely issuance and distribution of drawings/documents according to distribution matrix and project procedures
- Thoroughly review and validate document quality and completeness, promptly resolving any discrepancies
- Track document review progress and offer weekly reports on overdue documents.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Technical Support Executive
Tech Mahindra Pvt. Ltd.
09.2018 - 02.2019
- Efficiently providing timely and accurate customer feedback to address inquiries and concerns
- Offering step-by-step guidance to customers for troubleshooting and resolving technical issues
- Conducting comprehensive follow-ups to ensure customer satisfaction
- Demonstrating proficiency in troubleshooting network and internet connectivity problems
- Expertly navigating settings and control panel options to optimize device performance
- Addressing issues within device manager and external devices to maintain functionality
- Keeping updated on the latest privacy settings and access controls to uphold device security and user privacy
- Proficiently setting up systems using remote desktop connections like AnyDesk and TeamViewer to ensure seamless operations and support.
Email Support Executive
Concentrix Pvt. Ltd.
05.2016 - 06.2018
- Effectively managing client inquiries and complaints via email on a daily basis with professionalism and responsiveness
- Adhering to company policies and procedures while conducting email communication tasks
- Delivering accurate, authentic, and comprehensive information to clients using appropriate methods and tools.
Chat Support Executive
Vodafone UK Process
04.2015 - 04.2016
- Delivering accurate responses to customer inquiries via live chat support
- Streamlining customer service queries and managing chat queues efficiently
- Attracting customers by answering product questions and suggesting options.
Education
10+2 -
U.P Board
Bachelor of Art -
Faizabad Avadh University
PG Diploma - Information Technology
Symbiosis Centre For Distance Learning
Skills
- MS Excel, VBA
- MS Word
- PPT
- EDMS - ProjectWise (Bentley) Aconex, Document Space, eGesDoc, Wrench, etc
- Stakeholder engagement
- Process improvement
- Performance monitoring
- Operations management
- Document review
- Training
- Supervising team
- Confidentiality handling
- Giving constructive feedback
- Verbal and written communication
- Records management
- Document control management
- Project support
- Data accuracy, quality management
- Team mentoring
Languages
English, Hindi
Timeline
Team Lead - Document Controller
Jones Lang Lasalle Property Consultants (India) Pvt.Ltd
05.2025 - Current
Lead Document Controller
Honeywell UOP India Pvt. Ltd.
02.2019 - 05.2025
Technical Support Executive
Tech Mahindra Pvt. Ltd.
09.2018 - 02.2019
Email Support Executive
Concentrix Pvt. Ltd.
05.2016 - 06.2018
Chat Support Executive
Vodafone UK Process
04.2015 - 04.2016
10+2 -
U.P Board
Bachelor of Art -
Faizabad Avadh University
PG Diploma - Information Technology
Symbiosis Centre For Distance Learning
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