Devyana Chetri
Bangalore
Summary
To be able to mobilize and incorporate my professional skills and knowledge for the enhancement of the company's standards and prosperity as well as my personal well-being as a whole, with undivided balance and management. I am keen planner and a strategist.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Shangri-la Barr Al Jissah Resort & Spa
Muscat
03.2023 - 01.2024
- Answered phone calls from customers promptly and courteously.
- Handled the process of making reservations for guests at the A La Carte restaurants across the resort through phone calls, emails, social media platforms, digital communication tool (KIPSU) and digital reservation platform (TABLE MANAGEMENT SYSTEM).
- Administering and assigning hotel guest orders to room service employees.
- Answering guest queries and referring them if necessary, to respective departments.
- Receiving payments from guests and performing cashier duties by adhering to established cash control policies and procedures.
- Delivering guest orders to their rooms.
Guest Service Associate
Hospitality Concept LLC
Muscat
10.2021 - 02.2023
- Welcomed large volume of guests and improved overall customer service.
- Developed strong relationships with repeat customers through positive interactions.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Took reservations from patrons by phone or online.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Resolved any customer complaints or issues professionally and efficiently.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Senior HR Executive
The Innovative Institute of Business Management
Bangalore
07.2016 - 07.2019
- Prepared offer letters and conducted onboarding processes for new hires in accordance with company policy.
- Created and implemented employee retention strategies.
- Conducted job analysis studies to identify job requirements, duties, responsibilities and qualifications for each position.
- Organized training sessions to enhance employees' skillset and knowledge base.
- Helped with employee transfers and referrals.
- Assisted in employee recruitment, hiring and interview processes.
- Developed employee orientation and training programs for new hires.
Senior Travel Consultant
BCD Travel India Pvt. Ltd. MNC.
Bangalore
02.2011 - 07.2014
- Conversed with customers requesting service to identify and meet travel needs complementary to requested services.
- Booked transportation and hotel reservations using computer or telephone.
- Created travel itineraries and made adjustments to meet client specifications.
Education
B.com -
Periyar University
Salem01.2012
Diploma - Aviation, travel and hospitality services
Frankfinn Institute
Bangalore07-2009
Skills
- MS Word, MS Excel, Emails, and PowerPoint
- Effective communication and listening
- Customer Satisfaction
- Customer Retention
- Merchandise upselling
- POS system operation
- Tracking complaints
- Problem-solving
- Critical thinking
- Ability to work in a team as well as individually
- Strong motivational and leadership
- Brand presentation
- Phone etiquette
- Emotional intelligence
- Information gathering
- Multitasking
- Optimistic approach during difficult situations
- Stress tolerance
Accomplishments
- Earned certificates of Excellence at BCD Travel for best performance.
- Won second prize for a seminar on IBM Pixie Dust (AFC) at an inter-college level competition.
- Certified in Prevention.
- Certified in Code of Conduct nad Ethics.
- Certified in Empowerment to Obsess Over Customer Experience.
- Certified in Building Blocks of Budget Planning.
- Certified in Embracing Diversity and Inclusion: Colleagues.
- Certified in Guestipedia | Food & Beverage Module.
- Certified in Shangri-la Food Safety Policy Learning for Direct Food Handlers | Online Assessment.
- Certified in Shangri-la Culture Experience.
Languages
- English
- Hindi
- Bengali
- Manipuri
- Nepali
Hobbies
- Learning new skills
- Expanding my vocabulary
- Exercise and healthcare
- Hiking
- Creating various fashion merchandise.
Personal Information
- Phone number: +91 9880299296
- Adhar card number: 603271626359
- Email address: yana.chetri777@gmail.com
- Passport number: T4523476
- Passport Expiry Date: 03/25/29
- Father's Name: Mr. Lalit Chetri
- Date of Birth: 08/06/86
- Gender: Female
- Nationality: Indian
Languages
English
Proficient
C2
Hindi
Advanced
C1
Bengali
Advanced
C1
Nepali
Advanced
C1
Spanish
Beginner
A1
Timeline
Customer Service Associate
Shangri-la Barr Al Jissah Resort & Spa
03.2023 - 01.2024
Guest Service Associate
Hospitality Concept LLC
10.2021 - 02.2023
Senior HR Executive
The Innovative Institute of Business Management
07.2016 - 07.2019
Senior Travel Consultant
BCD Travel India Pvt. Ltd. MNC.
02.2011 - 07.2014
B.com -
Periyar University
Diploma - Aviation, travel and hospitality services
Frankfinn Institute