Devyani Sharma
Bhilai
Summary
Senior Client Account Manager in Client Delight and Growth at MyGate, bringing 2 years of experience in client-facing roles. Proven ability to enhance customer satisfaction and drive business growth through strategic relationship management. Focusing on developing innovative solutions that deliver exceptional value and foster long-term client partnerships in a competitive market
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Senior Client Account Manager
MyGate
Bangalore
12.2023 - 10.2024
- Acquire a thorough understanding of key customer needs and requirements. ∙ Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Efficiently manage all client engagement project campaigns and ensure that approvals are obtained within SLA.
- Conducted weekly analysis of inactive sites, under deployment sites, churn, and critical sites.
- Implemented proactive retention measures, resulting in 83% a decrease in churn rate.
- Projecting society matrices and designing their rate cards to ensure 35% profitability to organization.
Business Development Associate
Graphy by Unacademy
7 2023 - 10.2023
- - Onboarding new creators. - Creating websites and applications for creators and educators. - Empowering creators and educators to scale their online brand. - POC for the onboarded creators for 90 days. - Ensuring smooth business and generating revenue for the creators for 90 days.
Student Services
TC Global
New Delhi
04.2022 - 04.2023
- - First POC of the customer. - Onboarding of the customer. - Addressing and resolving customer complaints on a regular basis. - Ensuring smooth onboarding. - Moderator between the company and the universities.
Student Success Specialist
BYJU'S
10.2020 - 04.2022
- - Connecting to customers on a regular basis building a good rapport. - Ensuring a seamless and effective experience. - Helping the customers renewing for the next year. - Customer retention. - Addressing and resolving customer complaints queries within the agreed SLA. - Managing 400+ accounts. - Post sale activities.
- Ensuring smooth onboarding of the customer. - POC for the customers.
Key Account Manager
HiCare Services PvtLtd
02.2020 - 09.2020
- - Acquiring accounts for the company. - Building relationship with the clients. - Client retention. - Addressing and resolving client complaints. - Understanding client's needs and ensuring it is met. - Negotiating contracts with the key clients. - Pre sale to post sale activities.
Education
PGDM Marketing -
Universal Business School
07.2018 - 07.2020
B.com (Honours) - undefined
Jain University
07.2016 - 07.2018
12th (CBSE) - undefined
Krishna Public School
04.2013 - 03.2014
10th (CBSE) - undefined
Krishna Public School
04.2011 - 03.2012
Skills
Sales Force
Leadsquare
Certification
KPMG's Course of Accounting Professionals
Consultingprojects
Work done on BCP with Namak Restaurant, Karjat on the opening of their new resort.
Researchpapers
Last Mile Connectivity
E Mail
devyani.rsharma70@gmail.com
Personal Information
Date of Birth: 05/14/1996
Languages
English
Hindi
Awards
Customer Propagator Award, For ensuring Great Customer Service, 04/2021
Timeline
Senior Client Account Manager
MyGate
12.2023 - 10.2024
Student Services
TC Global
04.2022 - 04.2023
Student Success Specialist
BYJU'S
10.2020 - 04.2022
Key Account Manager
HiCare Services PvtLtd
02.2020 - 09.2020
PGDM Marketing -
Universal Business School
07.2018 - 07.2020
B.com (Honours) - undefined
Jain University
07.2016 - 07.2018
12th (CBSE) - undefined
Krishna Public School
04.2013 - 03.2014
10th (CBSE) - undefined
Krishna Public School
04.2011 - 03.2012
Business Development Associate
Graphy by Unacademy
7 2023 - 10.2023
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