Devyani Singh
Kanpur
Summary
Experienced IAM professional with over 6 years of expertise in Active Directory (AD) security and identity management. Adept at managing user access, implementing role-based access control (RBAC), and enforcing security policies to safeguard sensitive data and systems. Proven success in deploying multi-factor authentication (MFA), configuring Group Policy Objects (GPOs), and integrating AD with IAM solutions like Azure Active Directory and Okta. Demonstrated ability to reduce security incidents by 25% through effective access management and compliance with industry regulations. Seeking to leverage my skills to enhance security posture and streamline identity management in a forward-thinking organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Analysis Analyst
NTT Data
06.2018 - Current
- Access provisioning and deprovisioning via Active Directory
- Administered Active Directory environments, including user account creation, modification, and deletion.
- Group policies and providing application access in multiple domains
- Windows Exchange Server Administration
- Managing LDAP servers
- Troubleshooting & provisioning VPN access Supporting company internal applications.
- Administered Active Directory and IAM systems to ensure secure and efficient user access management across the organization.
- Managing AD via group policies
- Troubleshooting of regular issues reported to the IR team
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Provided Tier 2 and Tier 3 support for AD-related issues, achieving a 95% first-contact resolution rate.
- Collaborated with the security team to monitor and respond to security incidents related to IAM and AD.
- Administered Group Policy Objects (GPOs) to enforce security settings and configuration across the network.
- Implemented and managed Role-Based Access Control (RBAC) policies to align access rights with job responsibilities, reducing unauthorized access incidents by 40%.
- Managed and prioritized incident tickets using ITSM tools, ensuring 95% of critical issues were resolved within SLA (Service Level Agreement) timeframes.
Process Developer
Genpact
09.2016 - 02.2018
- Handling Client Account
- Working on failed and rejected Claims.
- Attending the call from Onshore team to discuss the daily trends and issues in processing the claims.
- Consistently exceeded expectation for customer satisfaction.
- Maintain communications with Payers (insurance ) or payer website if we need any information regarding the claim
- Processed and reviewed over 200 healthcare claims daily, ensuring accuracy and adherence to insurance policies and procedures.
- Utilized medical coding (ICD-10, CPT, HCPCS) to accurately submit claims and facilitate timely reimbursement, reducing claim rejections.
- Investigated and resolved denied claims by preparing and submitting appeals, achieving a 90% success rate in overturning denials.
- Verified patient insurance coverage and benefits, coordinating with healthcare providers to obtain necessary documentation for claim processing.
- Maintained compliance with HIPAA regulations and company policies, safeguarding patient information and ensuring data privacy.
- Worked on Claims Processing Software: Availity, Meditech, Cerner.
Education
B.Tech. Computer Science Engineering -
P.S.I.T. College of Engineering, AKTU
Kanpur2016
12th -
K.D.M.A. School, Kanpur
Kanpur01.2012
10th -
K.D.M.A. School, Kanpur
Kanpur01.2010
Skills
- Linux, Windows XP, 7, 10 & Server
- C, C, SQL and HTML
- Active Directory, Microsoft Exchange, Office 365, ServiceNow, Service Management
- Active Directory Administration and Group Policy Management
- IAM Solutions (Azure Active Directory, Okta, SailPoint, ServiceNow and Service Management)
- Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA)
- Identity Governance and Administration
- Security Policies and Procedures Compliance with GDPR, HIPAA, SOX
- Incident Response and Management
- Knowledge Of LDAP protocol and Privileged Access Management (PAM)
- Good at learning new Technologies quickly
- Having knowledge of Hardware & OS Installation and Troubleshooting
- Good at Self Learning, Self-motivated and hard working
- Collaborating and working well together with other team members
- Clear communication and presentation skills
- Mentoring and coaching team members
- Being good at team building and at building trust
- Customer Service
- Process Improvement
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
- ITIL and ITSM certified
- AZ900 and AZ500 (Azure ) certified
- Sailpoint Certified
- Working on SC300 (Identity and Access Administrator Associate) Certification.
Timeline
Security Analysis Analyst
NTT Data
06.2018 - Current
Process Developer
Genpact
09.2016 - 02.2018
B.Tech. Computer Science Engineering -
P.S.I.T. College of Engineering, AKTU
12th -
K.D.M.A. School, Kanpur
10th -
K.D.M.A. School, Kanpur
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