Devyanshi Jadaun
Delhi
Summary
Dynamic Senior Executive with FCM Travel Solutions, adept in invoicing management and GDS expertise. Proven track record in enhancing client satisfaction through effective communication and timely resolutions. Skilled in Salesforce management, I excel in process improvement and fostering strong client relationships, ensuring seamless operations and accuracy in billing.
Overview
7
7
years of professional experience
Work History
Senior Executive
FCM Travel Solutions
Noida
06.2024 - Current
- Invoicing & Billing: Efficiently handling the invoicing process for new reservations, ensuring accuracy and timely billing, while maintaining detailed records of all transactions.
- GDS Expertise: Proficiently using Amadeus for reservation management, invoicing, and troubleshooting, ensuring smooth and efficient operations throughout the process.
- Quality Control & Checks: Performing both pre-checks and post-checks for every single itinerary to verify accuracy, completeness, and compliance with company standards.
- Timely Invoicing: Managing and completing all invoicing tasks within established deadlines, ensuring all processes are followed, and client satisfaction is consistently maintained.
- Client Support: Assisting clients with invoicing inquiries and concerns via email, providing prompt, clear, and effective solutions to maintain positive customer relations.
- Salesforce Usage: Utilizing Salesforce for tracking customer interactions, managing invoicing data and ensuring seamless communication across teams.
- Escalation Management: Handling complex invoicing issues and customer complaints by coordinating with relevant teams and providing timely resolutions to ensure customer satisfaction.
- Reporting & Documentation: Generating regular reports related to invoicing and billing processes, highlighting trends, discrepancies, and potential improvements to streamline operations.
- Collaboration with Finance Team: Coordinating with the finance department to reconcile any discrepancies in invoicing or payments and ensuring proper documentation for audit purposes.
- Training & Mentorship: Assisting in training new team members on invoicing processes, GDS system usage, and customer support practices to ensure consistent service quality.
Travel Experience Counsellor II
Carlson Wagonlit Travel
08.2022 - 06.2024
- Working on Chats
- Worked on GDS - Sabre
- New Reservation as per client requirement
- Assisting clients with hotel & car reservation as well such as new booking, modification & cancelation
- Involved in schedule change strategies
- Ensure all bookings & reservations are processed accurately
- Assisting passengers with involuntary cancellations and rescheduling.
- Building strong relationships with clients
Travel Consultant
Fareportal
01.2021 - 07.2022
- Involved in schedule change strategies
- Researching travel options as per airlines policy regarding schedule change
- Worked on GDS - Amadeus and Sabre
- Exchanges of tickets
- Ensure all bookings & reservations are processed accurately
- Responding to all phone enquiries promptly, courteously and in a friendly manner
- Building strong relationships with clients
- Monitoring bookings throughout the working day
- Constant follow ups on reservation
Operation Executive
Travel Triangle
07.2019 - 06.2020
- Worked on emails
- Worked on GDS - Amadeus and Galileo
- Involved in schedule change strategies
- Ensure all bookings & reservations are processed accurately
- Assisting passenger with involuntary cancellation & rescheduling
- Building strong relationships with clients
Customer Senior Executive
GOIBIBO ISON
12.2017 - 07.2019
- Worked on emails
- Worked on GDS - Amadeus and Galileo
- Involved in schedule change strategies
- Ensure all bookings & reservations are processed accurately
- Assisting passenger with involuntary cancellation & rescheduling
- Identify and escalate issue appropriately
- Constant follow up with Airline & Passengers
- Researching travel options as per airlines policy regarding schedule change
- Responding to all phone enquiries promptly, courteously and in a friendly manner
Education
B.A. - Programme
Delhi University
01.2019
12th -
C.B.S.E
01.2016
10th -
Canterbury Public Secondary School
01.2014
Skills
- Interpersonal Communication
- Adaptable
- Punctual
- Honest
- Responsible
- Invoicing management
- GDS usage
- Client support
- Process improvement
- Salesforce management
- Mail handling
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge., 03/05, Delhi
Hobbies and Interests
- Dancing
- Art & Craft
Timeline
Senior Executive
FCM Travel Solutions
06.2024 - Current
Travel Experience Counsellor II
Carlson Wagonlit Travel
08.2022 - 06.2024
Travel Consultant
Fareportal
01.2021 - 07.2022
Operation Executive
Travel Triangle
07.2019 - 06.2020
Customer Senior Executive
GOIBIBO ISON
12.2017 - 07.2019
B.A. - Programme
Delhi University
12th -
C.B.S.E
10th -
Canterbury Public Secondary School
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