Dewanka Sardana
Sr BST anaylst
Delhi,DL
Summary
Experienced Sr. BST analyst working with Control Management and Compliance testing across diverse global markets. Skilled in ensuring regulator adherence while optimizing operational efficiency through data driven analysis and effective stakeholders collaboration. Coordinating with cross functions team and influence key decision making to enhance process and achieve compliance objectives. Resulting in streamlining workflow, minimize operational errors and uphold expectations services to stakeholders. Skilled in MIS suite, collaboration, negotiation and process enhancement competencies.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Sr BST Analyst
American Express
10.2021 - Current
- Conduct tests to ensure Stakeholders at American Express comply with Control Management and Federal Regulations for International/Global markets within required timelines.
- Proficiency in delivering data driven insights to stakeholders and facilitates informed decision making to mitigate adverse impact to customers.
- Collaborate with cras; functions and stakeholders teams to identify non- compliant trends, implement corrective actions resulting in improving error rate by 15 %
- Analyses quality reports result to identify trends, patterns, and areas for improvement
- Provide valuable input and insights to enhance and streamline the process.
Operational Service Specialist
Prometric Testing Solutions
05.2021 - 10.2021
- Collaborated with clients to define project scope, objectives, and deliverables, ensuring alignment with business goals. Successfully expanded testing services into new regions, improving client satisfaction by 20% through tailored solutions and efficient delivery.
- Collaborated with the stakeholders and cross-functional teams to recommend and implement tool enhancements and improving process efficiency through data-driven insights.
- Leveraged advanced Excel functions like VLOOKUP, HLOOKUP, SUMIFS, pivot tables, and charts to identify area of improvement.
Process Associate
IGT Solutions
12.2018 - 05.2021
- Build and maintain strong relationships with Travel Agents, Corporate account and Travel Management companies ta faster collaboration and Maximize business opportunities.
- Analyses revenue performance data, identifying trends and patterns to recommend actionable strategies for revenue growth and process optimization.
- Handle global calls and emails, maintaining excellent client relations by addressing inquiries promptly and professionally.
Education
BBA - International Business Finance
Bhartiya Vidyapeeth Institute of Management
Delhi06-2018
German Level ( A1) - German
Goethe Institute
Delhi01-2024
Skills
Critical thinking
Certification
MIS training and advance Excel
Timeline
Sr BST Analyst
American Express
10.2021 - Current
Operational Service Specialist
Prometric Testing Solutions
05.2021 - 10.2021
Process Associate
IGT Solutions
12.2018 - 05.2021
BBA - International Business Finance
Bhartiya Vidyapeeth Institute of Management
German Level ( A1) - German
Goethe Institute
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