Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Satya Nagam

Satya Nagam

Business Consulting Manager
Hyderabad

Summary

8 years of professional experience in business analysis and business solution designing for Mobile, Web, Customer based and Client Server applications. Ability to build solid partnerships with business and development teams towards decision making, standardization of processes and methodologies, problem solving and an excellent team player Expertise in working with multi-skilled technical and business teams - onsite and offshore, always inspire teams towards excellence

Overview

12
12
years of professional experience
4
4
Certificates

Work History

Sr. Business Analyst

Carrier
Hyderabad
04.2019 - Current
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
  • Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements
  • Conducted interviews with key business users to collect information on business processes and user requirements
  • Gathered business requirements from stakeholders to set up their projects in Daptiv PPM tool
  • Conducted training sessions and virtual workshops to help the end users familiarize with the tool
  • Addressed end-user's concerns and access related issues as a Daptiv Administrator
  • Validated reports created by Cognos developers and identified the issues


Business Consulting Manager / Senior Business Analyst

MResult Services Private Limited
Hyderabad
05.2019 - Current
  • Discussed, understood the business requirements, and worked with the team to break them down to individual tasks and maintained a backlog
  • Assigned the tasks to the team based on priority and ensure they are completed on time
  • Scheduled meeting with the clients to provide them the status update of the team deliverables
  • Reviewed and approve the time sheets of the resources
  • Evaluated resource performance, addressed their concerns, and trained them as required
  • Seek resource performance feedback from the client
  • Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
  • Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.

Senior Business Systems

Centene
St. Louis
05.2018 - 12.2018
  • Gathered requirements from the business users during the onsite visit and facilitated all day meetings
  • Actively participated in all the scrum ceremonies and facilitated the scrum call in the absence of scrum master
  • Created and maintained Enrollment Summary documentation as part of Conversion Project to enroll Medicaid, CHIP, STAR and MMP members and store their data in the UMV (Unified Member View) applications
  • Created mapping document to trace the appropriate fields from the UMV application to the external applications - Claims Adjudication Engine (CAE) and EDW
  • Created new user stories and played the role of a Product Owner for a brief period in the absence of the actual Product Owner
  • Worked on creating test cases for testing scenarios accepted by the Product owner and Developer as part of Test-Driven Development process
  • Created test data for 834 daily and monthly files, P040 and P050 supplemental files
  • Performed validation as per the test cases designed to the test various scenarios based on the business requirements
  • Updated the mapping document and enrollment summary to accommodate the change requests in the business requirements

Business Analyst / Scrum Master

Geo-Comm
St. Cloud
02.2017 - 04.2018
  • Scheduled meetings to elicit requirements from partners and customers
  • Created user stories in Version One application and leverage the application
  • Leveraged burnout chart to monitor the velocity of each sprint and update the leadership on regular basis
  • Facilitated grooming sessions and prioritize the requirements
  • Actively participated in sprint planning sessions and include the appropriate backlog items as part of the sprint based on the order of priority
  • Created process flow diagrams to leverage the existing web services to pull the data from the source systems
  • Participated in daily standup calls to get updates from the team and identify the roadblocks
  • Escalated the issues to the senior level management and resolve them in a timely manner to ensure smooth flow of the work
  • Major focus on UI enhancements of the web application
  • Documented and sent Minutes of Meeting (MOM) notes to the team

Business Solution Architect

United Health Group / Optum
Minneapolis
12.2015 - 12.2016
  • Anticipate customer needs and proactively developed solutions to meet them
  • Work within teams of Capability, Program, and Project Managers to define system scope and objectives through research, fact-finding analysis, and business requirements review
  • Provide guidance on ways to standardize process flows across Clinical Domain to business partners
  • Worked on projects that require streamlining the workflow process of Rx Claims involving cross applications
  • Identified the gaps to integrate catamaran PBM with “In-House” clinical application to allow the catamaran member’s data available in the clinical application
  • Created process flow diagrams to determine the process of communication via web services and API calls with the external systems
  • Negotiated, resolved, and prioritized complex issues and conflicting requirements by user groups
  • Identified the impacts and defined a streamline workflow process to pull the data from the external applications that provide data related to the patients categorized as M&R, C&S, PHS and E&I programs
  • Develop/write use cases, business logic, specifications, user stories with appropriate description and acceptance criteria for multiple projects
  • Participate in Product Backlog Grooming sessions in prioritizing/ ranking the user stories and estimating them

Systems Analyst

United Health Group / Optum
Minneapolis
02.2015 - 10.2015
  • Consulted with users to evaluate business requirements, identify operating procedures, evaluate existing or proposed systems, and prepare detailed specifications from which programs will be written
  • Evaluated business requirements and prepared detailed specifications that follow project guidelines required to develop written programs
  • Identified the issues to resolve when a defect is raised related to claims processing
  • Formulates, defines, and documents the functional system specifications
  • Conduct walkthroughs to explain the design and logic written in the specification document to the Business, development, and testing team
  • Worked on mainframe application for Data migration
  • Used SQL statements in TOAD to retrieve data for testing purpose

Business Analyst

State of Maine
Augusta
03.2013 - 01.2015
  • Understand customer specifications and identify, document, and review conditions and scenarios
  • Create workflows, process improvements, and facilitate process engagements
  • Document business processes using industry modeling tools like Team Foundation Server (TFS) and Share point
  • Identify and consult with clients on recommended changes in client work processes for Data Migration as appropriate to ensure the best software solution for the client’s needs
  • Elicit business requirements from the business users
  • Create Business and Functional Requirement documents
  • Use MS Visio and MS Excel to develop wireframes and user flows for a business process monitoring software
  • Involved in three different projects as a part of Department of Education (DOE)
  • During the design phase, worked with the development team to ensure reliability and usability of a web-based application

Education

Professional Certificate Program in Business Management -

Indian Institute of Management, IIM
03.2022 - Current

Master of Science - Project Management

Harrisburg University of Science & Technology (HU)

Master of Science - Biological Sciences

Southern Illinois University Edwardsville (SIUE)

Bachelor of Technology (B Tech) - Biotechnology

SRM University

Skills

    Critical Thinking

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Certification

Certified SAFe 5 Product Owner / Product Manager

Timeline

Professional Certificate Program in Business Management -

Indian Institute of Management, IIM
03.2022 - Current

Certified SAFe 5 Product Owner / Product Manager

09-2021
Pat on the Back Award Jul 2020
07-2020

Business Consulting Manager / Senior Business Analyst

MResult Services Private Limited
05.2019 - Current

Sr. Business Analyst

Carrier
04.2019 - Current

Senior Business Systems

Centene
05.2018 - 12.2018
Tableau 10 Mar 2018
03-2018

Scrum Alliance - Certified Scrum Master Aug 2017

08-2017

Business Analyst / Scrum Master

Geo-Comm
02.2017 - 04.2018

Business Solution Architect

United Health Group / Optum
12.2015 - 12.2016

Systems Analyst

United Health Group / Optum
02.2015 - 10.2015

Business Analyst

State of Maine
03.2013 - 01.2015

Master of Science - Project Management

Harrisburg University of Science & Technology (HU)

Master of Science - Biological Sciences

Southern Illinois University Edwardsville (SIUE)

Bachelor of Technology (B Tech) - Biotechnology

SRM University

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Satya NagamBusiness Consulting Manager