Hi, I’m
Dhairya Sharma
Pune
Summary
Results-oriented marketing executive known for exceptional problem-solving skills and prioritization of tasks. Skilled in implementing marketing strategies that leverage customer insights to foster brand growth. Dedicated to improving customer experience and satisfaction.
Overview
4
years of professional experience
2
Certifications
Work History
FeCuNiPune
Marketing Executive
07.2025 - Current
Job overview
- Developed marketing strategies and campaigns to boost brand awareness.
- Created engaging social media content for various promotional initiatives.
- Conducted market research to uncover customer preferences and emerging trends.
- Analyzed competitor strategies to shape informed marketing decisions.
- Maintained company website by updating content regularly.
- Managed relationships with external vendors, agencies, and suppliers for effective service delivery.
- Maintained an up-to-date database of customer contact information.
- Evaluated customer feedback to enhance product and service quality.
Calling 24o7Pune
Customer Service Associate
06.2022 - 09.2022
Job overview
- Assisted customers with inquiries and resolved issues efficiently.
- Communicated product information and promotions to enhance customer experience.
- Handled customer complaints with professionalism and empathy.
- Conducted follow-ups to ensure customer satisfaction after support interactions.
Education
Badriyah High SchoolPune
Bachelor of Commerce from Business Administration And Management
07-2021
University Overview
- Professional Development Courses: Certified by Maharashtra Centre for Entrepreneurship Development (MCED) from the course for 15 Days.
- Certified by Suyash Educom for Tally ERP 9 and got Grade 'A+'.
- Publications and Presentations: Certified by Modern College of Arts, Science and Commerce for participating and stood 4th in Geo-Carnival Competition.
- Certified by Guinness World Record by NSS from Savitribai Phule Pune University.
Skills
- Marketing strategy development
- Customer relationship management
- Effective communication skills
- Problem solving
- CRM software proficiency
- Tact and diplomacy
- Product expertise
- Task prioritization
- Calmness under pressure
- Persuasion techniques
Certification
Fundamentals of Digital Marketing
Timeline
Marketing Executive
FeCuNi
07.2025 - Current
Customer Service Associate
Calling 24o7
06.2022 - 09.2022
Badriyah High School
Bachelor of Commerce from Business Administration And Management