Dhamayanthi Sivaram
Bangalore
Summary
Detail-oriented professional with strong time management and organizational skills, adept at navigating diverse environments. Recognized for consistently improving operational efficiency and driving team productivity. Committed to leveraging expertise in process optimization to support company growth in mid-level roles.
Overview
1
1
year of professional experience
Work History
Process Associate
RBS Business Services
Chennai
05.2012 - 09.2013
- Handled queries and created relationship management authorization (RMA) keys between banks, ensuring smooth transaction processes.
- Managed account creation and key deletion following interbank payment transfers.
- Updated Electronic Mail Room Service for RBS and other international banks, ensuring efficient communication and document management.
- Managed communication by sending emails and answering telephone queries from personnel across RBS India and RBS Asia, covering 12 countries.
- Managed end-to-end processes for multiple countries, ensuring seamless cash product operations for corporate clients.
- Processed cash payments for Hong Kong and Italy efficiently.
Education
MBA - Marketing/Finance
Vel Tech CMS
Chennai06-2011
B.Com - Corporate Secretaryship
University of Madras
Chennai05-2009
Skills
- Organizational Knowledge Development
- Effective Call Management
- Performance Measurement
- Efficient Data Management
- Client relationship management
- Operational Efficiency Enhancement
- Quality assurance
- Business intelligence
- Operational Process Support
- Process analysis
Affiliations
- Reading Books
- Listening to Music
- Gardening
Languages
Tamil
First Language
English
Proficient (C2)
C2
Kannada
Beginner
A1
Accomplishments
- Was rewarded Spot Ovation for clearing excess payments single handedly and fulfilling organizational objectives.
- v Received accolades from clients in India as well as abroad for clearing payments, successful handling of queries and mails.
References
References available upon request.
Timeline
Process Associate
RBS Business Services
05.2012 - 09.2013
MBA - Marketing/Finance
Vel Tech CMS
B.Com - Corporate Secretaryship
University of Madras
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