Dhananjay Kotiyal
Chandigarh
Summary
Drive successful marketing campaigns with signature events and digital content while handling all back-end tasks with accuracy and efficiency. Skillfully update tracking spreadsheets and reports to promote collaboration. Solid background planning and implementing multi-channel strategies for diverse brands.
Overview
7
7
years of professional experience
Work History
Asst. Manager Marketing and CRM
BMW Krishna Automobiles
Chandigarh
01.2023 - Current
- Analyzed customer feedback from various sources to improve user experience.
- Tracked competitors' activities in order to stay ahead of the competition in terms of innovations in the field of digital marketing.
- Collaborated with design teams to create visually appealing graphics for websites and social media posts.
- Created content for website, social media accounts, email campaigns and other digital channels.
- Managed budgets for digital marketing campaigns, ensuring efficient allocation of resources to maximize results.
- Collaborated with external agencies and vendors to enhance digital marketing efforts and leverage external expertise.
- Oversaw the creation and distribution of engaging content across multiple digital channels, including blogs, social media, and email marketing.
Customer Service Executive
BMW Krishna Automobiles
Chandigarh
09.2021 - 01.2023
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Responded promptly to emails sent by customers seeking assistance.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Prepared detailed reports of daily activities for management review.
- Consulted with customers regarding needs and addressed concerns.
Front Office Assistant
Hyatt Regency Chandigarh
Chandigarh
01.2019 - 12.2021
- Coordinated mailings of promotional materials and correspondence to customers.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Facilitated communication between departments, improving interdepartmental collaboration.
- Researched customer complaints or billing issues as necessary.
Front Desk Associate
Park Plaza Chandigarh Zirakpur
Zirakpur
11.2017 - 01.2019
- Assisted with check-in and check-out procedures for guests.
- Scheduled reservations for groups and special events.
Education
Hospitality Administration - Hotel Management
Chitkara University
Rajpura 04-2017
Skills
- Operations Management
- Content Development
- Photo and Video Editing
- Digital Media
- Photography and Videography
- Lead Generation
- Event Management
- Facebook, Instagram, LinkedIn
References
References available upon request.
Timeline
Asst. Manager Marketing and CRM
BMW Krishna Automobiles
01.2023 - Current
Customer Service Executive
BMW Krishna Automobiles
09.2021 - 01.2023
Front Office Assistant
Hyatt Regency Chandigarh
01.2019 - 12.2021
Front Desk Associate
Park Plaza Chandigarh Zirakpur
11.2017 - 01.2019
Hospitality Administration - Hotel Management
Chitkara University
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