Dhananjay Kumar
New Delhi
Summary
Dynamic operations manager with a proven track record at MMTC PAMP INDIA PVT LTD, excelling in business development and complaint resolution. Expert in laboratory equipment handling, I successfully established hallmarking processes and enhanced client relationships, driving significant growth and operational efficiency. Adept at problem-solving, I consistently deliver exceptional results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Operations/Freelancer
NINUPRARA IND. PVT LTD
Delhi
04.2023 - Current
- Established and maintained effective working relationships with clients and team members.
- Executed daily operations to ensure smooth business functionality.
- Identified discrepancies in paperwork and addressed them promptly for resolution.
- Devised new business strategies to support company growth.
- Onboarded clients from Delhi and Delhi-NCR, ensuring a seamless integration process.
Business Development Manager-operation
AGNIS BULLION HOUSE LLP
Karol Bagh & Chandni Chowk
03.2022 - 04.2023
- Successfully established Scrap Collection Centres in Karol Bagh and Chandni Chowk.
- Cultivated relationships with key decision-makers to drive growth and retention.
- Managed manpower and refined operations within Scrap Collection Centres.
- Executed daily quality analysis for gold processing.
- Onboarded clients for scrap refining, including 4S Gold Enterprises and Zevar Mahal.
- Facilitated strong customer relationships with various jewelers to enhance business opportunities.
- Applied problem-solving skills to address operational challenges effectively.
- Advanced onboarding process for new jewelers to foster business expansion.
Assistant Manager
MMTC PAMP INDIA PVT. LTD.
OKHLA
03.2020 - 03.2022
- Ensured adherence to quality standards, minimizing errors and maximizing customer satisfaction.
- Developed and implemented production control plans, along with comprehensive work instructions.
- Established Hallmarking Centre at Okhla, successfully building a team of 20 subordinates.
- Trained entire team on Hallmarking processes and BIS Regulations for enhanced compliance.
- Executed first BIS and IMS audits at Hallmarking Centre Okhla, achieving zero non-compliance issues.
- Operated Centre in accordance with IS 15820 to maintain industry standards.
- Negotiated with BIS to increase hallmarking charges from Rs 35 to Rs 45 per piece.
- Set benchmark rates with premium clients including Gucci and Cartier.
Center Incharge (Operation)
MMTC PAMP INDIA PVT. LTD.
Chandni Chowk
04.2016 - 03.2020
- Managed projects from inception to completion, enhancing leadership capabilities.
- Utilized time management techniques to consistently meet strict deadlines.
- Resolved operational issues, enhancing service quality and efficiency.
- Demonstrated organizational skills while overseeing multiple concurrent projects.
- Identified and addressed discrepancies in paperwork for timely resolutions.
- Collaborated effectively within team, offering support and guidance to peers.
- Cultivated strong relationships with customers, jewelers, and bank clients to boost business outcomes.
- Set up PVC operations at Chandni Chowk- Kucha Mahajani.
Gold Assayer
MMTC PAMP INDIA PVT LTD
Karol bagh & Chandni Chowk
10.2015 - 03.2016
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
- To conduct melting trials and ensure homogeneity of the sample.
- Identification of the platinum-group metals like Iridium, Osmium and Ruthenium in gold samples.
- Assaying for precious metals in various samples using EDXRF technique.
- Calibration and Maintenance of High precision Equipments like EDXRF and Weighing Scales.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
Education
Master of Science - Chemistry
Madurai Kamaraj University (Distance)
New Delhi03.2021
MBA - Marketing & Finance
Lovely Professional University (Distance)
New Delhi, India07.2016
Bachelor of Science - Applied (Industrial Chemistry
Delhi University
New Delhi, India08.2012
Skills
- Operations management
- Complaint resolution
- Business development
- Laboratory equipment handling
- Problem solving
- Customer relationship management
Certification
- Assayer (IS15820, IS1417, IS1418), 09/01/20
- ISO/IEC 17025 2017- General Requirements for (Laboratory QS and internal Audit), 03/01/21
Timeline
Manager of Operations/Freelancer
NINUPRARA IND. PVT LTD
04.2023 - Current
Business Development Manager-operation
AGNIS BULLION HOUSE LLP
03.2022 - 04.2023
Assistant Manager
MMTC PAMP INDIA PVT. LTD.
03.2020 - 03.2022
Center Incharge (Operation)
MMTC PAMP INDIA PVT. LTD.
04.2016 - 03.2020
Gold Assayer
MMTC PAMP INDIA PVT LTD
10.2015 - 03.2016
Master of Science - Chemistry
Madurai Kamaraj University (Distance)
MBA - Marketing & Finance
Lovely Professional University (Distance)
Bachelor of Science - Applied (Industrial Chemistry
Delhi University
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