Dhananjay Nikam
Mohali
Summary
Dynamic professional with extensive experience in strategic planning and technical problem resolution at CLAAS Agriculture Machinery Pvt Ltd. Proven track record in launching global products and achieving ISO certification, enhancing operational efficiency and customer satisfaction. Skilled in Power BI analytics and team leadership, fostering collaboration to drive productivity and morale. Committed to continuous improvement and adaptable to changing business demands, ensuring seamless operations and positive outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant General Manager (Head - Service & Central Support)
CLAAS Agriculture Machinery Pvt Ltd
Mohali
02.2022 - Current
- Served as primary liaison for Digital Service program implementation in Indian market.
- Facilitated launch of global products, including tractors over 120 hp and Big Balers in India.
- Managed field team operations, providing guidance to Area Service Managers and staff.
- Established centralized technical support service to address customer inquiries efficiently.
- Led ISO audits ensuring compliance with Standard Operating Procedures.
- Achieved ISO certification for CILS through rigorous quality assurance practices.
- Introduced digital programs for CLAAS dealers to enhance service delivery efficiency.
- Conducted regular performance evaluations to maintain quality standards among employees.
Senior Manager, Service Technical Specialist
CNH Industrial India Pvt. Ltd.
Pune
12.2016 - 02.2022
- Executed strategic planning and supported product launches across Indian and European markets.
- Monitored field performance to evaluate product effectiveness and inform improvements.
- Resolved technical issues through problem analysis and proposed corrective actions.
- Mentored junior staff on business processes, customer service standards, and quality assurance.
- Coordinated cross-departmental efforts to ensure project execution within timelines and budgets.
- Handled customer inquiries and complaints, escalating complex issues as needed.
- Conducted root cause analyses to implement effective quality control measures.
- Collaborated with production teams to ensure seamless transitions and address quality challenges.
Manager - Customer Support Planner
John Deere India Pvt. Ltd., John Deere Sirhind Factory
Patiala
10.2012 - 11.2016
- Executed extensive market research on two products to drive enhancements.
- Launched combine harvesters in Sub-Saharan Africa and India, expanding market reach.
- Developed and implemented comprehensive strategies for parts and service programs.
- Managed multiple projects with competing deadlines while ensuring timely delivery.
- Identified project risks and formulated strategies for effective mitigation.
- Collaborated with cross-functional teams to ensure successful project outcomes.
- Communicated project goals and updates to stakeholders, adhering to timelines and budgets.
- Presented data analysis findings clearly for stakeholders at all organizational levels.
Territory Customer Support Manager
John Deere India Pvt. Ltd.
Bhopal
04.2009 - 09.2012
- Resolved product and performance issues using effective management strategies.
- Developed robust support capabilities for channel partners, enhancing service delivery.
- Achieved recognition with over 10 awards for exceptional performance in role.
- Focused on initiatives that consistently improved customer satisfaction metrics.
- Created reports detailing customer support performance metrics, including response times and resolution rates.
- Trained new customer support staff on software, systems, and customer service protocols.
- Collaborated with marketing teams on campaigns to increase brand loyalty among existing customers.
- Generated ideas for new products based on insights from current customers.
Manager - Quality Control
SoilMec Foundation and Equipment Pvt. Ltd.
Mumbai
04.2010 - 09.2012
- Ensured adherence to stringent quality standards through collaboration with Design and Production teams.
- Implemented measures to minimize production defects across all stages.
- Conducted Non-Destructive Tests (NDT) to verify product integrity.
Shipwright Artificer (Equivalent to JCO)
Indian Navy
Chennai, Viasakhapatnam, Ahmedabad, Mumbai
04.1999 - 04.2009
- Oversaw and coordinated construction of naval ships to ensure project success.
- Applied strong background in welding procedures and techniques to enhance quality.
- Executed non-destructive testing techniques to verify structural integrity.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Collaborated effectively within teams to optimize workplace productivity.
- Performed software and systems testing to guarantee quality and reliability.
- Supported colleagues with guidance to foster a collaborative work environment.
Education
Post Graduate Diploma - Supply Chain Management
MIT School of Distance Education
Pune06.2024
Post Graduate Diploma - Marketing Management
MIT School of Distance Education
Pune06.2021
Diploma - Naval Architecture
Naval Ship Wright School
Visakhapatnam04.2000
Diploma - Mechanical Engineering
SV Polytechnic
Bhopal, Madhya Pradesh04.1997
Skills
- Leadership and collaboration
- Channel partner management
- System implementation
- Effective communication
- Problem solving
- Quality assurance
- Data analytics
- SAP and Tableau proficiency
- Performance optimization
Certification
Certified ISO Auditor, 2014
Hobbies and Interests
- Participating in professional leadership webinars and courses
- Reading technology and innovation literature
Projects
- CLAAS Agriculture Machinery Pvt Ltd implemented customer satisfaction surveys and rode herd on adherence to SOPs in ISO audits, big balers, and tractors
- Launching of TC5.30 Multigrain Harvester for India and Europe
- Introduction of W70 and W50 for India Market and Sub Sharan Africa
Languages
- English
- Gujarati
- Marathi
- Hindi
Personal Information
Date of Birth: 03/09/77
Timeline
Assistant General Manager (Head - Service & Central Support)
CLAAS Agriculture Machinery Pvt Ltd
02.2022 - Current
Senior Manager, Service Technical Specialist
CNH Industrial India Pvt. Ltd.
12.2016 - 02.2022
Manager - Customer Support Planner
John Deere India Pvt. Ltd., John Deere Sirhind Factory
10.2012 - 11.2016
Manager - Quality Control
SoilMec Foundation and Equipment Pvt. Ltd.
04.2010 - 09.2012
Territory Customer Support Manager
John Deere India Pvt. Ltd.
04.2009 - 09.2012
Shipwright Artificer (Equivalent to JCO)
Indian Navy
04.1999 - 04.2009
Post Graduate Diploma - Supply Chain Management
MIT School of Distance Education
Post Graduate Diploma - Marketing Management
MIT School of Distance Education
Diploma - Naval Architecture
Naval Ship Wright School
Diploma - Mechanical Engineering
SV Polytechnic
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