Dhananjay Rawat
Senior Customer support ambassador
New Delhi
Summary
Experienced Senior Customer Support Ambassador with a strong track record of success in customer service. Proven ability to handle complex problem solving and deliver excellent customer service. Skilled in interpersonal communication, team collaboration, and thriving in fast-paced, demanding environments. Recognized for promoting from Customer Support Representative to Senior Customer Support Ambassador within a year. A detail-oriented and flexible professional dedicated to continuous personal and professional growth, seeking to leverage my skills for the benefit of the organization while contributing to the support domain of the IT industry. Eager to further develop leadership skills and make a significant impact within the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr Customer Representative
Teleperformance Global
10.2023 - Current
- Developed and maintained customer service support systems to streamline customer interactions and increase customer satisfaction
- Managed to solve the queries of the user in an efficient, manner that decreased reopening of the queries again.
- Assisted customer service agents on customer service best practices, resulting improvement in customer support quality
- Worked hand in hand with management to identify and resolve customer issues, resulting in improved customer satisfaction
- Exceeded expectations in performance and was awarded with certificate of best performing employee.
Customer Service Representative
Wipro BPO
10.2022 - 10.2023
- Helped customers find the right plan for their needs
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensured adherence to Client Service Level Agreements like Customer Satisfaction, Service Level, handling Time & Customer Effort
- Solved issues the customers may have had with their billing issues.
Trainee
Radisson Blu Plaza
08.2019 - 01.2021
- Worked at front desk handled guest check-ins and providing useful knowledge about the hotel
- Handled customer queries and resolved them
- Organized events.
Education
Hospitality & Tourism Management - Hospitality And Tourism Management
UEI Global Institute of Hotel Management
New Delhi 08.2018 - 2021.05
Skills
Clear Communication
Conflict Resolution
Quick Learner
Result Oriented
Time Management
Team Work
Business Operation
Interpersonal Skill
Problem Solving
Customer Service
Excel
Certification
MS Excel Certification, Online course- Udemy
Accomplishments
- Played Inter Level Football Tournament
- Won a silver medal
- Achievement's/Tasks
- Achievements/Tasks
Languages
Hindi
English
Interests
Testing apps in beta version
Testing new electronic product
Timeline
Sr Customer Representative
Teleperformance Global
10.2023 - Current
Customer Service Representative
Wipro BPO
10.2022 - 10.2023
Trainee
Radisson Blu Plaza
08.2019 - 01.2021
Hospitality & Tourism Management - Hospitality And Tourism Management
UEI Global Institute of Hotel Management
08.2018 - 2021.05
MS Excel Certification, Online course- Udemy
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