Janith Pandey
Faridabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Representative, Operations
Concentrix Daksh Services India Private Limited
Gurgaon
12.2020 - 12.2023
- Efficiently handled and resolved customer complaints in a timely manner.
- Resolved customer complaints promptly via email, phone or online chat support.
- Engaged with customers directly via live chat support or one-on-one emails and calls when necessary.
- Provided technical support when necessary to resolve complex problems.
- Maintained a high level of quality assurance throughout the escalation process.
Associate
Globiva Services Pvt. Ltd.
Gurgaon
02.2019 - 08.2020
- Conducted presentations on available credit cards to potential customers in order to generate interest and increase sales.
- Provided customers with information about the features, benefits, and rewards associated with various credit cards.
- Provided assistance in answering inquiries from existing or prospective customers regarding credit card options.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Developed strong relationships with potential customers through consistent follow-up contact.
Education
MBA - Marketing
Aravali College of Engineering And Management
Faridabad05-2018
BBA - Sales And Marketing Education
Institute Of Management & Technology
Faridabad05-2015
Skills
- Teamwork and Collaboration
- Decision-making capabilities
- Computer Skills
- Clear Communication
- Social media expertise
Certification
- Certified Digital Marketing Professional (2023-2024)
Timeline
Sr. Representative, Operations
Concentrix Daksh Services India Private Limited
12.2020 - 12.2023
Associate
Globiva Services Pvt. Ltd.
02.2019 - 08.2020
MBA - Marketing
Aravali College of Engineering And Management
BBA - Sales And Marketing Education
Institute Of Management & Technology
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