KUNAL KAKKAR
Rohini
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
5
5
years of professional experience
Work History
Sr. Representative, Operations
Concentrix Pvt. Ltd.
Gurgaon
10.2020 - 12.2021
- Assist customer around the United States for Gap.
- Clear hands on salesforce.
- Assisting customers related to merchandise.
- Advised customers on product features and usage techniques to maximize their experience.
Service request Coordinator Expert
BT Global Service Pvt. Ltd.
01.2022 - Current
- Managing multiple contracts around the world.
- Lead Support in project management.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
X -
YUVASHAKTI MODEL SCHOOL
XII -
YUVASHAKTI MODEL SCHOOL
B.A. - PROGRAMME
DELHI UNIVERSITY
Skills
- Project Team Collaboration
- Process Improvement
- Customer Issue Assessment
- Customer Call Management
- Performance Metrics Management
- MS Office (Excel, Word, Outlook)
- Contract management
- Project management
Personal Information
- Father's Name: Mr. Rajesh Kakkar
- Date of Birth: 04/08/99
- Nationality: Indian
Timeline
Service request Coordinator Expert
BT Global Service Pvt. Ltd.
01.2022 - Current
Sr. Representative, Operations
Concentrix Pvt. Ltd.
10.2020 - 12.2021
X -
YUVASHAKTI MODEL SCHOOL
XII -
YUVASHAKTI MODEL SCHOOL
B.A. - PROGRAMME
DELHI UNIVERSITY