Nikhil Chandran
Kolkata
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful in matching employees' backgrounds with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Sr. Representative, Operations
Concentrix
Kolkata
10.2025 - 08.2026
- Collaborated with teams to resolve complex customer issues, resulting in improved customer satisfaction scores.
- Analyzed customer feedback to identify trends and improve service quality.
- Utilized CRM systems for tracking interactions and maintaining customer records efficiently.
- Assisted customers with product selection and order placement, ensuring timely and accurate billing processes.
- Researched issues to provide effective resolutions for customers, enhancing overall service reliability.
Client Service Associate
Virtual Employee
Kolkata
03.2022 - 09.2022
- Boosted customer satisfaction through proactive strategies that identified and addressed client needs and concerns.
- Delivered exceptional service to diverse customers, resolving issues to enhance overall satisfaction.
- Collaborated with operations staff to resolve service problems, improving client satisfaction.
- Responded to customer calls and emails, delivering comprehensive product and service information to facilitate informed decisions.
- Prioritized daily tasks to ensure efficient workflow and timely project completion.
- Scheduled appointments with team members to coordinate availability. by scheduling and coordinating appointments with team members. by scheduling and confirming appointments.
Operations Manager
Solucion Unlimited
Kolkata
12.2017 - 12.2020
- Coordinated cross-functional collaboration among division-level managers in operations, sales, finance, human resources, safety, and compliance to align strategies, resulting in enhanced operational effectiveness.
- Implemented process improvements that shaped organizational culture and optimized procedures for increased efficiency.
- Led by example to implement procedure changes that fostered staff engagement and streamlined workflows.
- Facilitated communication between unit staff and organization leadership, reducing miscommunications and ensuring timely project completion.
Education
High School Diploma -
M.P. Birla Foundation Higher Secondary School
Kolkata, West Bengal04-2014
Skills
- CRM administration
- Customer management
- Customer engagement
- Operations management
- Process improvement
- Supply Chain Management
- Problem-solving
Languages
English
Native/ Bilingual
Malayalam
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Sr. Representative, Operations
Concentrix
10.2025 - 08.2026
Client Service Associate
Virtual Employee
03.2022 - 09.2022
Operations Manager
Solucion Unlimited
12.2017 - 12.2020
High School Diploma -
M.P. Birla Foundation Higher Secondary School