Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bharath Achari

Banglore

Summary

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Overview

5
5
years of professional experience

Work History

Sr. Representative, Operations

Concentrix
10.2023 - Current
  • Resolved issues through careful research and follow-up with customers.
  • Provided detailed performance reports for management review, facilitating data-driven decision making.
  • Supported team members in their daily tasks, fostering a cohesive and productive work environment.
  • Strengthened client relationships through excellent communication skills and consistent followup.
  • Optimized workflow efficiency through diligent organization of tasks, documentation, and resources.

Technical Support Engineer

LIRCTEK TECHNOLOGIES PVT LTD
01.2023 - 06.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Executive

StarTek
12.2020 - 02.2022
  • Optimized accuracy and efficiency by performing audits on large-scale data sets, employing advanced analytical techniques to identify trends and patterns in data entry errors.
  • Demonstrated adaptability by effectively managing multiple projects simultaneously while maintaining attention to detail and accuracy in all aspects of work performed.
  • Boosted overall efficiency with the implementation of automated tools for data validation and review processes.

Education

Bachelor of Computer Applications - Computer Applications Development

Amity University
08-2025

Skills

  • Customer rapport
  • Effective Time management
  • Telephone etiquette
  • CRM proficiency
  • Proficient in help desk software's like Zendesk and Anydesk

Timeline

Sr. Representative, Operations

Concentrix
10.2023 - Current

Technical Support Engineer

LIRCTEK TECHNOLOGIES PVT LTD
01.2023 - 06.2023

Executive

StarTek
12.2020 - 02.2022

Bachelor of Computer Applications - Computer Applications Development

Amity University

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Bharath Achari