Jyothi Udayar
New Delhi
Summary
Seeking a challenging and responsible position to enhance skills . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Sr. Representative, Operations
Concentrix
12.2023 - Current
- Maintained accurate records of client interactions within CRM system for future reference.
- Contributed to revenue growth by identifying upselling opportunities and promoting additional products or services.
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Established trust-based relationships with key stakeholders through open communication channels and regular progress updates on ongoing projects.
Recruitment Executive
Jesseena Marine Services Pvt Ltd.
07.2023 - 11.2023
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Hired employees and initiated new hire paperwork process.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
Senior Technician
DentCare Dental Lab
03.2023 - 06.2023
- Diagnosed problems by applying technical knowledge and troubleshooting skills
- Conducted tests of components and systems to evaluate performance and identify concerns
- Performed evaluations of equipment performance to optimize productivity
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
Senior Associate
lenergizer (Process: Ola)
03.2021 - 01.2022
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
- Boosted sales revenue by skillfully promoting diverse service options
- Trained and supported new team members.
Process Associate
IGEP
08.2019 - 11.2020
- Identified and resolved process issues to drive optimal workflow and business growth
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
Data Entry Operator
NCPCR
01.2019 - 07.2019
- Scanned documents and saved in database to keep records of essential organizational information
- Completed data entry tasks with accuracy and efficiency
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Maintained files, records and chronologies of entry activities.
Education
SSC -
CBSE
01.2013 - 01.2014
BA - undefined
DELHI UNIVERSITY
01.2015 - 01.2018
Skills
Computer & Internet Applicationundefined
Personal Skill
Ability to Deal with People Diplomatically, Willingness to Learn, Team Facilitator, Adaptable to varying Conditions, Enthusiastic For Team Work
Timeline
Sr. Representative, Operations
Concentrix
12.2023 - Current
Recruitment Executive
Jesseena Marine Services Pvt Ltd.
07.2023 - 11.2023
Senior Technician
DentCare Dental Lab
03.2023 - 06.2023
Senior Associate
lenergizer (Process: Ola)
03.2021 - 01.2022
Process Associate
IGEP
08.2019 - 11.2020
Data Entry Operator
NCPCR
01.2019 - 07.2019
BA - undefined
DELHI UNIVERSITY
01.2015 - 01.2018
SSC -
CBSE
01.2013 - 01.2014
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