Jyothi Udayar
New Delhi
Summary
Seeking a challenging and responsible position to enhance skills . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Sr. Representative, Operations
Concentrix
12.2023 - Current
- Maintained accurate records of client interactions within CRM system for future reference.
- Contributed to revenue growth by identifying upselling opportunities and promoting additional products or services.
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Established trust-based relationships with key stakeholders through open communication channels and regular progress updates on ongoing projects.
Recruitment Executive
Jesseena Marine Services Pvt Ltd.
New Delhi, IN
07.2023 - 11.2023
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Hired employees and initiated new hire paperwork process.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
Senior Technician
DentCare Dental Lab
03.2023 - 06.2023
- Diagnosed problems by applying technical knowledge and troubleshooting skills
- Conducted tests of components and systems to evaluate performance and identify concerns
- Performed evaluations of equipment performance to optimize productivity
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
Senior Associate
lenergizer (Process: Ola)
03.2021 - 01.2022
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
- Boosted sales revenue by skillfully promoting diverse service options
- Trained and supported new team members.
Process Associate
IGEP
08.2019 - 11.2020
- Identified and resolved process issues to drive optimal workflow and business growth
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
Data Entry Operator
NCPCR
01.2019 - 07.2019
- Scanned documents and saved in database to keep records of essential organizational information
- Completed data entry tasks with accuracy and efficiency
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Maintained files, records and chronologies of entry activities.
Education
SSC -
CBSE
01.2013 - 01.2014
BA - undefined
DELHI UNIVERSITY
01.2015 - 01.2018
Skills
Computer & Internet ApplicationComplaint resolutionReport preparationOffice administrationGood Team Player, Interest in internet suffering, Result oriented, Very Keen in Learning New Things, Quick Convincing Skills, Quick Learner, Good analytical SkillsGood Team Player, Interest in internet suffering, Result oriented, Very Keen in Learning New Things, Quick Convincing Skills, Quick Learner, Good analytical Skills
Personal Skill
Ability to Deal with People Diplomatically, Willingness to Learn, Team Facilitator, Adaptable to varying Conditions, Enthusiastic For Team Work
Timeline
Sr. Representative, Operations
Concentrix
12.2023 - Current
Recruitment Executive
Jesseena Marine Services Pvt Ltd.
07.2023 - 11.2023
Senior Technician
DentCare Dental Lab
03.2023 - 06.2023
Senior Associate
lenergizer (Process: Ola)
03.2021 - 01.2022
Process Associate
IGEP
08.2019 - 11.2020
Data Entry Operator
NCPCR
01.2019 - 07.2019
BA - undefined
DELHI UNIVERSITY
01.2015 - 01.2018
SSC -
CBSE
01.2013 - 01.2014