Jyothi Udayar
Senior Associate
New Delhi
Summary
Career Objective: Seeking a Challenging and Responsible position at Entry level enhance skills
Personal Skill: Ability to Deal with People Diplomatically, Willingness to Learn, Team Facilitator, Adaptable to Varying Conditions, Enthusiastic for Teamwork.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Senior Associate
Ienergizer (Process: Ola)
Noida
03.2021 - Current
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Trained and supported new team members, maintaining culture of collaboration.
Process Associate
IGEP
New Delhi
08.2019 - 11.2020
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Data Entry Operator
National Commision For Protection Of Child Rights
New Delhi
01.2019 - 07.2019
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
Sr. Representative operations
Concentrix
12.2023 - Current
- Maintained accurate records of client interactions within CRM system for future reference.
- Contributed to revenue growth by identifying upselling opportunities and promoting additional products or services.
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Established trust-based relationships with key stakeholders through open communication channels and regular progress updates on ongoing projects.
Education
BA -
DELHI UNIVERSITY
New Delhi 01.2015 - 01.2018
HSC -
CBSE
J. D. Tytler School 01.2013 - 01.2015
SSC -
CBSE
J. D. Tytler School 01.2005 - 12.2015
Skills
Computer & Internet Application
undefinedTimeline
Sr. Representative operations
Concentrix
12.2023 - Current
Senior Associate
Ienergizer (Process: Ola)
03.2021 - Current
Process Associate
IGEP
08.2019 - 11.2020
Data Entry Operator
National Commision For Protection Of Child Rights
01.2019 - 07.2019
BA -
DELHI UNIVERSITY
01.2015 - 01.2018
HSC -
CBSE
01.2013 - 01.2015
SSC -
CBSE
01.2005 - 12.2015
Similar Profiles
Karan MundraKaran Mundra
Operations Team Leader/Product Support Specialist at Ienergizer Business Process OutsourcingOperations Team Leader/Product Support Specialist at Ienergizer Business Process Outsourcing
Rohit SinghRohit Singh
Senior Process Associate at iEnergizer - Business Process ExcellenceSenior Process Associate at iEnergizer - Business Process Excellence
Pranabesh SikdarPranabesh Sikdar
Assistant Manager - Operations at IENERGIZER Business process ExcellenceAssistant Manager - Operations at IENERGIZER Business process Excellence