SAMITHA BALASUNDARAM

Dynamic operations leader with a proven track record at Concentrix, excelling in decision-making and cross-functional collaboration. Enhanced content quality and compliance while managing high-volume transactions. Multilingual proficiency and problem-solving skills drove significant improvements in workflows and client satisfaction, ensuring a safe online environment and effective resolution of complex issues.

• Date of Birth: 08/01/91
• Marital Status: Married
• Visa Status: OCI Visa Holder

Mentored and trained team members, fostering a collaborative and high-performing environment., Recognized for handling crisis situations effectively, including during the Sri Lankan ethnic conflict., Lean-certified professional with a proven track record in streamlining workflows for better productivity., Skilled in Photoshop, CorelDRAW, 3D Studio Max, Memsource, and Microsoft Office Suite., Fluent in Sinhalese, Tamil (Sri Lankan), and English, enabling effective communication in diverse environments., Awarded Silver Star Performer for accuracy and Bronze Star Performer for volume., Acknowledged by clients for valuable insights on sensitive content moderation.

To secure a Team Lead position in a dynamic organization where I can utilize my expertise in team management, process optimization, and content moderation to drive performance, ensure quality, and foster collaboration across multicultural environments.