DHANANJAYA B G
TECHNICAL SUPPORT ENGINEER
Bangalore
Summary
Diversely Skilled Technical Analyst with 4 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Technical Support Analyst
Hewlett Packard Inc
01.2023 - Current
- I am a dedicated Technical Support Analyst at Hewlett Packard Inc with a background in engineering and a strong track record of providing expert technical support.
- My experience includes managing incident resolutions, collaborating with teams for operational improvements, and mentoring new employees.
- I am passionate about optimizing customer satisfaction through effective problem-solving and communication skills.
- Technical Support Analyst role focused on hardware and application support.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Conducted password resets and managed workstations in Active Directory, ensuring user access and security compliance.
- Gave predictions to the volume incoming using the past data using Excel forecast.
- Collaborated with other IT teams to troubleshoot and resolve technical issues.
- Managed the most critical process of Processor handling for entire Indian region.
- Nominated to serve as SPOC to facilitate the end-to-end support for specific client.
Technical Engineer
Mphasis
08.2021 - 01.2023
- Company Overview: HP Client
- Technical Engineer role focused on ensuring seamless operations for HP product line.
- Provided exceptional hardware and application support.
- Managed end-to-end incident resolution for application issues.
- Interfaced with customers and vendors, effectively managing relationships, and resolving technical issues.
- Collaborated with team members to implement new processes and initiatives, contributing to operational improvements.
- Adhered to existing processes and policies, accurately documenting problems and resolutions for knowledge bases and service tickets.
Education
Bachelor of Science -
BMS College of Engineering
Bengaluru, India 05.2017 - 05.2021
Skills
Microsoft Dynamics
Microsoft Excel
Microsoft Power BI
Microsoft Word
SQL
Outlook
Microsoft Power Point
Strategic Planning
Decision-making
undefinedAccomplishments
- Recognition for Excellent Performance
- Mentorship Award
Tools And Technical Languages
- Microsoft Dynamics
- Microsoft Excel
- Microsoft Power BI
- Microsoft Word
- SQL
- Outlook
- Microsoft Power Point
Timeline
Technical Support Analyst
Hewlett Packard Inc
01.2023 - Current
Technical Engineer
Mphasis
08.2021 - 01.2023
Bachelor of Science -
BMS College of Engineering
05.2017 - 05.2021
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