GAYETRI MALI
Hyderabad
Summary
Accomplished Technical Support Analyst with a proven track record at HP Inc., enhancing IT infrastructure and customer satisfaction through expert management of IT administration and problem resolution. Skilled in Microsoft Dynamics 365 and ITIL, demonstrating exceptional analytical abilities and a commitment to excellence, achieving significant improvements in system efficiency and reliability.
Overview
7
7
years of professional experience
Work History
Technical Support Analyst
HP Inc.
Bangalore
01.2019 - Current
- Managing all aspects of IT Administration including Hardware/Software Versions/Patches Management, Service Level Management, Compliance (Systems Operations), Back-up Management, IT Asset Management, and IT Infrastructure Support.
Technical Support Analyst
Fidelis Corporate Solutions Pvt Ltd. (HP Partner)
Bangalore
04.2017 - 01.2019
- Delivered comprehensive application and software support to key corporate clients
- Provided comprehensive support and problem resolution for major accounts, ensuring high levels of customer satisfaction.
Education
M.C.A. in Computer Applications -
The Oxford College of Engineering (VTU)
Bangalore09-2016
B.C.A. in Computer Applications -
ICFAI University
Agaratala07-2013
Skills
- Microsoft Dynamics 365
- ITIL
- Java
- SQL
- HTML
- PLSQL
- Toad
- MySQL
- Tableau
- MS Power BI
Strengths
- Problem-Solving Skills: Strong analytical abilities to diagnose and resolve complex technical issues quickly and efficiently, minimizing system downtime and disruptions.
- Customer Service Orientation : Excellent interpersonal skills to provide clear, empathetic, and effective support to end-users, addressing their concerns and enhancing their overall experience.
- Time Management : Skillful at prioritizing tasks and managing multiple support requests simultaneously, ensuring timely resolution of issues and adherence to service level agreements (SLAs).
Timeline
Technical Support Analyst
HP Inc.
01.2019 - Current
Technical Support Analyst
Fidelis Corporate Solutions Pvt Ltd. (HP Partner)
04.2017 - 01.2019
M.C.A. in Computer Applications -
The Oxford College of Engineering (VTU)
B.C.A. in Computer Applications -
ICFAI University
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