Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Farheen Taj

Bangalore

Summary

Results-driven Process Executive with HP, adept at enhancing customer satisfaction through effective case management and cross-functional collaboration. Spearheaded a 58% sales increase by optimizing quotations and logistics processes. Proficient in SAP and Microsoft Dynamics 365, leveraging strong project management skills to streamline operations and deliver exceptional support.

Overview

4
4
years of professional experience

Work History

Process Executive – Technical Support

HP
03.2021 - 03.2025
  • Delivered end-to-end case management, issue diagnosis, and resolution coordination via phone and email.
  • Created and processed quotations for faulty hardware parts, driving a 58% sales increase through active PAN India client engagement.
  • Ordered and tracked part replacements via SAP and CDAX; managed logistics and timely delivery with warehouses and field teams.
  • Provided training on internal tools including SAP, CDAX, and Genesys to new team members.
  • Maintained accurate case documentation in Microsoft Dynamics 365 and internal CRMs; ensured timely case closures.
  • Routed technical issues to appropriate teams, improving first-call resolution rates.
  • Collaborated cross-functionally to streamline service delivery and enhance customer satisfaction.

Education

M.Tech - Computer Science

VTU
01.2018

B.E - Computer Science

VTU
01.2016

Skills

  • Project management
  • Cross-functional collaboration
  • Process optimization
  • CDAX and SAP
  • Sales and marketing strategies
  • Email management
  • Ticket management systems
  • Microsoft Excel
  • Customer relationship management
  • Omni-channel support
  • Microsoft Dynamics 365
  • SQL database management

Accomplishments

  • Employee of the Month, 06/24, in Quarter (Q3 2024) for outstanding performance and contributions.
  • Recognition, Recognized as an outstanding, committed, and high-performing contributor in Year-End Closure (YEC) cases.
  • Project management, successfully managed named accounts, trained new hires, and team members on case management, and delivered a key project within one month

Timeline

Process Executive – Technical Support

HP
03.2021 - 03.2025

M.Tech - Computer Science

VTU

B.E - Computer Science

VTU

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Farheen Taj