Dhanasekar Anbalagan
Service Delivery Coordinator
Chennai
Summary
Experienced Service Delivery Coordinator adept at communicating between parties, completing reports and improving collaboration with suppliers to reduce delays. Familiar with procurement and documentation requirements. Ready to take on new professional challenges as part of a growth-oriented company.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Service Delivery Coordinator
DXC Technology Private Limited
chennai
2020.03 - Current
- Placing the PC requests (PCs, notebooks, desktops and other accessories) for the HP employees working across the globe (American, Europe and Asian countries) and doing end to end procurement service.
- Managed delivery schedules by communicating with both suppliers and customers.
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Resolved issues relating to delays and parts to maintain satisfaction.
- Maintained thorough records of transactions, deliveries and requests.
- Established clear procedures for consistent approach.
- Negotiation with vendor regarding price and delivery.
- Monitoring TAT and Accuracy.
- Giving process training for the New Joiners.
- Follow up with logistics for GRN confirmation on in warding of the goods.
- Update and maintain process documentation.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Worked in tools: Service Now, Ariba, Ezbuy, Citrix, SharePoint, one drive, MS Excel etc.
- As a team player I have also own H1 FY23 DXC Collaborators Award.
Education
Bachelor of Science - Computer Science And Engineering
Vel’s University
Chennai 2012.08 - 2016.05
Skills
MS Office
Decision-Making
Analytical and Critical Thinking
Proficiency in Purchase order creation
Vendor relationship management
SharePoint
ServiceNow
Excellent written and oral communication
Timeline
Service Delivery Coordinator
DXC Technology Private Limited
2020.03 - Current
Bachelor of Science - Computer Science And Engineering
Vel’s University
2012.08 - 2016.05