DHANASHEKAR S
Senior Research Analyst
Chennai,India
Summary
Detail-oriented Research Analyst with first-rate active listening, communication and planning traits. Creative and persistent to quickly and effectively solve various problems that may arise. Committed to completing accurate and thorough competitive assessments. Outstanding research skills combined with effective decision-making talents. Skilled in Interpreting & Analyzing possible threats and also providing data-driven business solutions. Experienced in Research Analysis, Risk Mitigation, Defining KPIs, Developing Control mechanisms, Data Cleansing & Manipulation, Process Automation to increase efficiency, accuracy, and utility of the process.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Senior Research Analyst
Merit Data and Technology Pvt Ltd
Chennai, TamilNadu
06.2019 - Current
- Interpreted data and made recommendations from findings.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Analyzed and evaluated qualitative and quantitative data, presenting
findings in detailed reports. - Improved project processes and operations through detailed advice from
quantitative data findings. - Analyzed data to determine opportunities for growth and greater efficiency.
Customer Support Associate
INTELENET GLOBAL SERVICES PVT LTD
Chennai, TamilNadu
10.2016 - 01.2019
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Handled team with a head count of 10 and achieved the monthly targets constantly.
- Got "Customer Whisperer Award" for continuous six month quality topper
Education
Mechanical Engineering
SKR ENGINEERING COLLEGE
Chennai 05.2008 - 05.2012
M.E., - Product Design And Development
RMK ENGINEERING COLLEGE
Chennai 06.2012 - 06.2014
Skills
Communication skills
undefinedTimeline
Senior Research Analyst
Merit Data and Technology Pvt Ltd
06.2019 - Current
Customer Support Associate
INTELENET GLOBAL SERVICES PVT LTD
10.2016 - 01.2019
M.E., - Product Design And Development
RMK ENGINEERING COLLEGE
06.2012 - 06.2014
Mechanical Engineering
SKR ENGINEERING COLLEGE
05.2008 - 05.2012
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