Dhanashree Dhuru
Russian / Japanese Language Specialist
Mumbai,Maharashtra
Summary
Experienced Language Expert with over 6 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Invoice Analyst / Language Support
TCS Limited
Mumbai, Maharashtra
05.2021 - 04.2022
- Managed efficient and accurate processing of invoices and check requests for 5 of European / Slavic countries.
- Verified accuracy of accounts payable payments, resulting in 4% reduction in payment errors and check reissues.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on weekly basis.
- Supervised invoice processing to identify areas in need of improvement for high-quality delivery.
- Worked with multidisciplinary teams in troubleshooting language issues.
Business Development Executive /Sales Support Associate
Aptech Ltd.
Mumbai, Maharashtra
06.2016 - 04.2021
- Identified business development challenges and customer concerns for proactive resolution.
- Provided best-in-class real-time sales support for customers while leading by example for sales team members.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Liaised between corporate decision-makers and sellers on issues involving course fees, discount codes, and product mix.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Coordinated responses and resources to handle special client requests.
Education
Master of Arts - Russian Language (5 Years Integrated Course)
Mumbai University
Mumbai 06.2009 - 11.2014
Skills
Fluent in Russian, Japanese, English, Hindi & Marathi
Microsoft Excel proficiency
Timeline
Invoice Analyst / Language Support
TCS Limited
05.2021 - 04.2022
Business Development Executive /Sales Support Associate
Aptech Ltd.
06.2016 - 04.2021
Master of Arts - Russian Language (5 Years Integrated Course)
Mumbai University
06.2009 - 11.2014