Summary
Overview
Work History
Education
Skills
Timeline
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Dhanashree Dhuru

Russian / Japanese Language Specialist
Mumbai,Maharashtra

Summary

Experienced Language Expert with over 6 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Invoice Analyst / Language Support

TCS Limited
Mumbai, Maharashtra
05.2021 - 04.2022
  • Managed efficient and accurate processing of invoices and check requests for 5 of European / Slavic countries.
  • Verified accuracy of accounts payable payments, resulting in 4% reduction in payment errors and check reissues.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on weekly basis.
  • Supervised invoice processing to identify areas in need of improvement for high-quality delivery.
  • Worked with multidisciplinary teams in troubleshooting language issues.

Business Development Executive /Sales Support Associate

Aptech Ltd.
Mumbai, Maharashtra
06.2016 - 04.2021
  • Identified business development challenges and customer concerns for proactive resolution.
  • Provided best-in-class real-time sales support for customers while leading by example for sales team members.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Liaised between corporate decision-makers and sellers on issues involving course fees, discount codes, and product mix.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Completed monthly sales reports to highlight trends and help with team strategizing.
  • Coordinated responses and resources to handle special client requests.

Education

Master of Arts - Russian Language (5 Years Integrated Course)

Mumbai University
Mumbai
06.2009 - 11.2014

Skills

Fluent in Russian, Japanese, English, Hindi & Marathi

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Timeline

Invoice Analyst / Language Support

TCS Limited
05.2021 - 04.2022

Business Development Executive /Sales Support Associate

Aptech Ltd.
06.2016 - 04.2021

Master of Arts - Russian Language (5 Years Integrated Course)

Mumbai University
06.2009 - 11.2014

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Dhanashree DhuruRussian / Japanese Language Specialist