Dhanashree Dhuru

Russian / Japanese Language Specialist

Mumbai,Maharashtra

Summary

Experienced Language Expert with over 6 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

years of professional experience

years of post-secondary education

TCS Limited

Mumbai, Maharashtra

05.2021 - 04.2022

Managed efficient and accurate processing of invoices and check requests for 5 of European / Slavic countries.
Verified accuracy of accounts payable payments, resulting in 4% reduction in payment errors and check reissues.
Used data entry skills to accurately document and input statements.
Responded to customer concerns and questions on weekly basis.
Supervised invoice processing to identify areas in need of improvement for high-quality delivery.
Worked with multidisciplinary teams in troubleshooting language issues.

Aptech Ltd.

Mumbai, Maharashtra

06.2016 - 04.2021

Identified business development challenges and customer concerns for proactive resolution.
Provided best-in-class real-time sales support for customers while leading by example for sales team members.
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Liaised between corporate decision-makers and sellers on issues involving course fees, discount codes, and product mix.
Demonstrated computer skills for data entry and answered broad variety of inquiries.
Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
Completed monthly sales reports to highlight trends and help with team strategizing.
Coordinated responses and resources to handle special client requests.

Mumbai University

Mumbai

06.2009 - 11.2014